Patient Services Representative

Patient Service Representative (PSR)

The Patient Service Representative (PSR) serves as the first point of contact for Premier Community HealthCare Group patients and plays a critical role in delivering a positive, welcoming, and efficient patient experience. This position provides front-desk support for medical and/or dental services, including patient check-in, check-out, registration, scheduling, and customer service.

PSRs directly impact patient satisfaction by ensuring timely service, accurate information, and professional communication while supporting clinic operations and patient flow.

Provide best-in-class customer service during patient check-in and check-out

Ensure patients are assisted in a timely, professional, and courteous manner

Partner with clinical staff to support smooth patient flow and low wait times

Update and maintain accurate patient demographic, insurance, and registration information

Collect and post payments for services not completed during pre-registration

Answer multiple phone lines promptly and assist callers with scheduling and general inquiries

Schedule appointments and assist with patient registration, including walk-ins and same-day visits

Issue referrals and process preventive care and non-urgent referrals as directed by providers

Utilize internal resources and collaborate with other Premier sites to complete daily tasks

Escalate patient concerns, registration issues, or billing questions to appropriate leadership

Assist other care team members as needed and foster a positive team environment

Meet individual performance goals and provide input for process improvement

Maintain patient confidentiality and ensure HIPAA compliance at all times

Communicate workflow disruptions that may impact patient flow

Support community give-back initiatives and advocate for Premier's mission

Adhere to Premier's core values and patient care standards

Participate in Quality Improvement / Quality Assurance (QI/QA) initiatives

Perform other duties as assigned

Basic understanding of medical terminology and documentation

Basic mathematical skills

Ability to perform repetitive tasks with accuracy

Strong customer service skills with empathy and compassion for diverse populations

Professional demeanor with a positive attitude and strong work ethic

Ability to communicate effectively, verbally and in writing, across all levels of the organization

Excellent grammar, spelling, and interpersonal skills

High ethical standards and commitment to confidentiality and Premier values

High School Diploma or GED required

CPR/BLS certification preferred

Ability to obtain and maintain Epic certification and annual compliance training throughout employment

Ability to lift 20 lbs. regularly and 3050 lbs. occasionally

Ability to sit for extended periods

Direct exposure to computer screens

Possible exposure to contagious or infectious diseases

This position requires a Level 2 background screening through the Florida Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse.