IT Help Desk Support Technician

Who you are:
An IT Help Desk Support Technician who enjoys building relationships, educating others, and solving technical issues. You align with our core values and thrive in a performance-driven, development-focused company culture. If this sounds like you, this role may be the perfect fit.

Graham Construction, a 3G Company's core purpose is to build relationships. Relationships both internally and externally help guide our clients from concept to completion. We operate with 5 core values in mind each day.

1. We Live the Graham Mentality
2. We Never Compromise Our Reputation
3. We Do Whatever it Takes to Get the Job Done
4. We Are Professional
5. We Are ALL Committed to Safety.

Hear more from our employees.

A day in the life of a IT Help Desk Support Technician at Graham Construction, a 3G Company: You'll spend your day troubleshooting hardware and software issues, responding to IT helpdesk requests, and assisting employees with their devices. You'll set up equipment and software for new hires and provide IT training as part of the onboarding process. Throughout the day, you'll also handle tasks like maintaining conference room technology and resolving printer or scanner issues as they arise. This support may take place in office or at a construction jobsite.

Job Title: IT Help Desk Support Technician

Reports To: IT Help Desk Manager


Purpose: The purpose of this job is to support our employees through IT equipment management and technical assistance both onsite and remotely.

What you'll do:

• Provide timely onsite and remote technical support for employee's hardware, software, and mobile devices.
• Perform regular maintenance tasks, including installation and upgrade of software.
• Monitor IT helpdesk emails and requests. Determine solutions for issues and provide user assistance.
• Set up and install end-user PCs, Laptops, Tablets, and Smart Phones.
• Assist with new employee onboarding and IT training.
• Assist with IT Initiatives
• Plan and coordinate set up of new employee's software and hardware devices.
• Assist with other IT issues (ex. Conference room technology, printers, scanners, etc.)
• All other duties as assigned

What knowledge, skills, and abilities you'll bring:

• Associates degree in information technology, computer science, cyber security or related degree.
• At least two years of experience assisting end users in a IT capacity, preferred.
• Experience with Apple IOS Support, PC, and Experience with: Windows server, Active Directory, O365 Admin, MS Office Suites, Microsoft Endpoint Manager
• Outstanding communicator, both orally and written
• Excellent customer service skills
• Comfortable with a fast-paced environment
• Self-starter who works well independently
• Ability to prioritize given tasks and work efficiently towards completing them
• Detail-oriented and exceptional organizational skills
• Strong problem solver and analytical thinker
• Professional demeanor

Legal Requirements:

• Valid driver's license
• Ability to pass post offer employment testing
• Ability to pass a post offer drug test
• Ability to take and pass OSHA 30 certification
• Ability to travel to construction jobsites within the state of Iowa, Nebraska, and Wisconsin (expected travel 2-3 times a month, no overnights required).
• This is an onsite role. Must have the ability to report to our Des Moines, IA office Monday - Friday.

What benefits you'll enjoy:

• 401K with a 6% immediate vesting match
• Personalized growth opportunities
• Two healthcare plans to choose from
• Vision, Dental, & Life Insurance
• Paid Time Off
• 9 Company holidays annually

More about Graham Construction, a 3G Company: John Graham, a well-known developer, in the Midwest founded Graham Construction in 1981. John believed in building relationships, always doing the right thing, and looking at each project as a long-term promise; that needed to stand the test of time. More than 40 years later our company still holds these values. Graham Construction, a 3G Company, has grown into a premier Midwest General Contractor and Construction Manager. The commitment to quality and client satisfaction has led us to a long list of repetitive business, growth into three regions, and a leading employer.