LATAM Sales Operations Coordinator (Bilingual)

Job Summary: The Sales Operations Coordinator (Bilingual) will act as the liaison between distributors and the factory, ensuring timely order status communication and high customer satisfaction under the general supervision of the Manager – Sales Administration, LATAM. Location: 3801 Commerce Parkway, Miramar, FL 33025 Work Mode: Hybrid (3 days in office) Travel: Minimal travel (up to 10%) Language Required: English and Spanish (speaking and writing) Responsibilities Quickly and accurately process incoming orders, including checking BOM for factory changes, holding quote pricing and discounts, setting lead times for delivery, and configuring orders to reflect customer shipping and billing preferences. Create deliveries and shipments when the system does not generate or require consolidation; arrange air shipments as necessary. Maintain the orders pending processing list, production note updates, customer inquiry logs, shipping status reports, complaint tracking reports, and any other assigned reports. Resolve invoice issues such as credit requests and customer deductions in a timely manner. Lookup and utilize sales order, schedule, production, shipping, and invoice information in QAD. Follow up at least weekly on all assigned distributors’ open orders and provide timely updates about order status changes. Understand and use customer service reference documents, including product dimension sheets, product specification sheets, price lists, inventory reports, and lead-time reports. Administer policies governing pricing, order entry, order change, and order status inquiries, as well as any other policies related to the Sales Administration Department. Learn the responsibilities of coworkers and provide backup in their absences. Perform other related duties as assigned. Requirements 1-3 years minimum experience in business training, customer service, sales, or quality; 2+ years of customer support experience with industrial products preferred. Proficiency in Spanish and English with strong written, oral, and customer communication skills. Computer skills in Microsoft Suite programs and QAD; global operations experience, LATAM preferred. Bachelor’s degree preferred. Self‑starter, able to work independently or in teams; strong written, verbal, and presentation skills. Analytical mindset with high problem‑solving and data analysis proficiency; makes appropriate decisions using support tools and critical thinking. Willingness to take moderate risk; well organized, manages time and projects effectively. Customer support oriented. Hourly Range: $18.50‑$23.15 (dependent on experience, education, and work location) Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws. Rehlko will comply with all applicable provisions of the Americans with Disabilities Act (ADA) and provide reasonable accommodation to qualified associates or applicants with disabilities. Rehlko is an equal opportunity/affirmative action employer. #J-18808-Ljbffr Rehlko