Front Office Assistant - Primary Care

Front Office Assistant

Position Summary: Florida Medical Clinic Orlando Health Job Title: Front Office Assistant Full Time: Monday-Friday, 8:00 AM - 5:00 PM. Department: Primary Care Location: Zephyrhills, FL

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement Up to 5% employer match on retirement contributions.
• Work-Life Balance Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities Essential Functions:

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions:

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications:

• Education/Training: High School graduate or equivalent.
• Licensure/Certification: None.
• Experience: Six (6) months experience in a clerical office, or general business, and/or customer service setting.