Automotive Service Advisor Writer

Job Description

Job Description

Job Summary

As an Automotive Service Advisor, you’ll guide customers through vehicle service from the first conversation to repair completion. You’ll listen carefully, explain findings and estimates in clear language, and coordinate with technicians to keep work moving. Your impact: Clear recommendations help customers make informed decisions and help technicians focus on the right repairs.

Duties

• Welcome customers, document concerns, and communicate repair status and next steps.
• Use automotive diagnostics and estimating software, including computer-aided vehicle damage estimating, to prepare accurate auto estimates.
• Coordinate automotive service and repair, including vehicle maintenance, oil changes, tire service, brake repair, suspension, shocks and struts, and transmissions.
• Recommend appropriate services through ethical sales and upselling; handle service writing, cash handling, and customer records.
• Work with service technicians and repair teams on automotive repair and, where applicable, collision repair.

Requirements

• Strong customer service, client communication, and sales skills; able to explain technical findings clearly.
• Mechanical knowledge of vehicle maintenance and automotive diagnostics; mechanic or service technician experience is helpful.
• Experience with auto estimating and estimating software is preferred; familiarity with auto service management systems is an asset.
• Dealership experience and exposure to automotive service or collision repair are preferred, not required.
• Valid driving ability and a safe driving record; able to move vehicles as needed.

Everything Euro specializes in European car repair.

Everything Euro is a leader in offering name brand tires, wheels, performance parts, and auto repair services to drivers in Winston Salem, NC, High Point, NC, Kernersville, NC, and surrounding areas. Our goal is to focus on customer service.

It is the foundation of our business. Everything Euro employs a well-trained staff specializing in Audi repair, Porsche repair, VW repair, and MINI Cooper repair and tire installation services. Take this opportunity to browse our website or call us for personalized service.

Company Description

Everything Euro specializes in European car repair.\r\rEverything Euro is a leader in offering name brand tires, wheels, performance parts, and auto repair services to drivers in Winston Salem, NC, High Point, NC, Kernersville, NC, and surrounding areas. Our goal is to focus on customer service.\r\rIt is the foundation of our business. Everything Euro employs a well-trained staff specializing in Audi repair, Porsche repair, VW repair, and MINI Cooper repair and tire installation services. Take this opportunity to browse our website or call us for personalized service.