Customer Service Representative

Job Description

Job Description

About the Opportunity

We are seeking customer-focused professionals to join a high-performing Customer Experience team. This role is ideal for candidates with call center, banking, retail leadership, or customer service experience who enjoy helping customers and solving problems.

Representatives will assist both business clients and consumers by providing account information, answering questions about financial products and services, and delivering exceptional customer support through phone, chat, and email channels.

In addition to inbound support, team members will periodically conduct outbound follow-up calls to previous customers to identify future service needs and connect interested customers with the appropriate department.

Key Responsibilities

• Answer inbound customer calls and provide accurate account and product information
• Handle approximately 50+ inbound calls per day
• Respond to customer inquiries through phone, chat, and email channels
• Complete customer requests and accurately document all interactions
• Perform outbound customer outreach campaigns to existing customers
• Navigate multiple systems and applications while maintaining accuracy
• Manage multiple customer interactions in a fast-paced environment
• Maintain quality and service level standards
• Escalate customer concerns when appropriate
• Support additional customer service functions as assigned

Qualifications

• High School Diploma or GED required
• Minimum 2 years of customer service experience
• Call center experience strongly preferred
• Strong verbal and written communication skills
• Experience with chat, email, or other digital customer support channels
• Proficiency with computers and data entry
• Ability to navigate multiple systems simultaneously
• Financial services or banking experience preferred
• Microsoft Excel experience is a plus
• Bilingual candidates are encouraged to apply

Work Environment

• Professional in-office call center environment
• Cubicle-style workspace
• Large break room and employee amenities
• Supportive leadership team
• Positive, team-oriented culture with employee engagement activities throughout the year

Training & Attendance

• Two weeks of paid training
• Attendance during training is mandatory
• Contractors must have a working smartphone for daily multi-factor authentication access
• Business casual dress code

Peak Season Availability

During peak season, additional hours and overtime opportunities may be available:

Typical Schedule

• September - November: 8:45 AM - 5:00 PM
• December: Up to 6:00 PM availability
• January - March: Up to 8:00 PM availability
• Occasional Saturday shifts during peak season

Job Type & Location

This is a Contract position based out of Louisville, KY.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Louisville,KY.

Application Deadline

This position is anticipated to close on Aug 10, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.