Patient Service Representative

Patient Services RepresentativeThank you for considering a career at Roper St. Francis Healthcare!Scheduled Weekly Hours: 40Work Shift: Days (United States of America)Hours: 40hrs./week, 8:00am - 5:00pm, Monday - Thursday; 8:00am - 3:00pm, FridayLocation: Primarily the Tricom location, but may require occasional travel to one of the other locations in West Ashley, downtown Charleston, Mount Pleasant and Ladson for possible team coverage. (Coverage need is rare, but can happen.)Reports to: Practice Manager/Supervisor# of Direct Reports: 0Primary Function/General Purpose of PositionThe Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.Essential Job FunctionsServes as the primary point of contact between patients and physician practicesProvides strong communication and excellent customer service skills by greeting patients and the community in a respectful mannerAnswers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.Processes patients in practice as they present for their appointments.Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediatelyProcesses admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.Records time indicators for lobby wait times.Calculates patient liabilities and actively collects and processes patient payments.Reconciles cash drawer at the close of the day.Performs charge entry for external services (i.e. nursing homes) as necessary.Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practicePulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policyVerifies RX benefits in electronic health record, per protocolRefers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle softwareThis document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.Licensing/Certification: NoneEducation: High School Diploma or GED (required)Work Experience: Prior experience in patient registration/healthcare (preferred)Training: NoneLanguage: NonePatient Population: Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.Neonates (0-4 weeks)Infant (1-12 months)Pediatrics (1-12 years)Adolescents (13-17 years)Adults (18-64 years)Geriatrics (65 years and older)x Not applicable to this positionWorking Conditionsx Periods of high stress and fluctuating workloads may occur.Long-distance or air travel as needed- not to exceed 10% travel.x General office environment.x May be exposed to high noise levels and bright lights.x May be exposed to physical altercations and verbal abuse.May be exposed to limited hazardous substances or body fluids.*May be required to use physical restraints.May be exposed to human blood and other potentially infectious materials.*May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.x May have periods of constant interruptions.Required to car travel to off-site locations, occasionally in adverse weather conditions.Prolonged periods of working alone.____ Other:____ Not applicable to this position* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.Physical RequirementsPhysical DemandsFrequency 0% 1-33% 34-66% 67-100%Lifting/ Carrying (0-50 lbs.) xLifting/ Carrying (50-100 lbs.) xPush/ Pull (0-50 lbs.) xPush/ Pull (50-100 lbs.) xStoop, Kneel xCrawling xClimbing xBalance xBending xWork PositionFrequency 0% 1-33% 34-66% 67-100%Sitting xWalking xStanding xAdditional Physical Requirements/HazardsPhysical Requirements - Select if a physical requirement for this job.x Manual dexterity (eye/hand coordination)Perform shift workManeuver weight of patientsx Hear alarms/telephone/audio recordingsReach above shoulderx Repetitive arm/hand movementsFinger DexterityColor VisionAcuity – farAcuity – near____ Not applicable to this positionHazardsDepth perceptionUse of Latex productsExposure to toxic/caustic/chemicals/detergentsExposure to moving mechanical partsExposure to dust/fumesExposure to potential electrical shockExposure to x ray/electromagnetic energyExposure to high pitched noisesGaseous risk exposureOther:__x__ Not applicable to this positionSkillsHard/Tech/Clinical Skills :Knowledge of medical terminology and ICD-9 coding (preferred)Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills)Basic math skillsSoft/Interpersonal Skills:Excellent communication and interpersonal skillsAbility to engage with staff and patients in a professional mannerProblem solving skillsRoper St. Francis Healthcare is an equal