Customer Experience Specialist

$16 - $18 per hour

British Swim School of East Columbus

Job Description

Customer Experience Specialist

This position is ideal for someone who is naturally warm, highly dependable, and takes pride in creating a great experience for every child and family.

At British Swim School, you are not just working a shift—you are part of a mission to help children gain lifesaving water safety skills.

As a Deck Ambassador (Customer Experience Specialist), you are the welcoming face of our swim school. Parents rely on you. Children look to you for reassurance. Your role makes a real difference every single day.

We are looking for someone who is friendly, reliable, and takes ownership of their responsibilities.

Pay & Benefits

$16.00 – $18.00 per hour
Paid training
Paid birthday off
Free uniform and swag
Monthly paid team training (with lunch)
Supportive, positive work environment
Opportunities for advancement

Schedule

Part-time – Weekends Required

Typical shifts:

Saturdays: 1:00 PM - 5:30 PM
Sundays: 1:45 PM – 6:00 PM

Consistent weekly schedule.

Perfect for someone looking for meaningful part-time work.

What You’ll Do

Welcome families and help children feel comfortable
Check swimmers in and direct them to their lessons
Support instructors and parents during lessons
Help keep the pool deck organized and running smoothly
Set up and clean up equipment
Provide outstanding customer service

This is an active, on-your-feet role.

What We Are Looking For

Our BEST team members are:

Extremely reliable
Naturally friendly and positive
Comfortable talking with parents and children
Professional and responsible
Team-oriented
Detail-oriented

Reliability is essential. Families and instructors depend on you.

Minimum Requirements

Must be 18 or older
Weekend availability
Comfortable in a warm pool environment
Able to stand and move for several hours
Comfortable using tablets and apps

Customer service experience is a plus, but we will train the right person.

Why This Job is Different

Many of our team members stay because:

The work is meaningful
The environment is positive
The team is supportive
They feel appreciated

This is a great role for:

College students
Teachers or educators
Parents returning to the workforce
Anyone who loves working with children

About Us

British Swim School teaches children critical water survival skills—not just swimming.

You will be part of a team that helps save lives.

To Apply

Please include a brief message explaining why you feel you would be a great fit for this position.

Applications without a message may not be considered.

Apply

Vacancy posted 9 days ago

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