Desktop Support Tech

Desktop Support Tech III

Location: 1000 Western Avenue, Lynn MA Rate: $27/HR on W2

Primary day-to-day responsibilities entail network support, terminating cables and jacks, printer moves and setups.

Top 2 required skills that candidates must have:

• Dependability: both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.
• Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership.

Responsibilities:

• Network cabling support, termination of cables and network jacks, running cable as requested by onsite management.
• Smart-hands printer configuration and moves with configuration of IPs and VLANs.
• Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.
• Assist with diagnoses of network hardware and performance problems.
• Perform approved installation, configuration, and maintenance of physical network.
• Perform network system administration task both planned or during emergency.
• Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customers site.
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Assist in developing and documenting improvements to current processes.
• Assist other coworkers in resolution of end users' technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.
• Ability to handle multiple projects. Experience working in enterprise environment.