Customer Experience Specialist

Future Opening: Customer Experience Specialist Paid time off 401(k) matching Free uniforms Opportunity for advancement Paid holidays Referral Bonus At Small Fish Big Fish Swim School , we're more than a swim school —we're a community dedicated to building confident kids, creating positive experiences for families, and making every visit exceptional. We're looking for an enthusiastic, organized, and customer-focused Customer Experience Specialist to join our front desk team. If you thrive in a fast-paced environment, love helping people, and enjoy keeping everything running smoothly, we'd love to meet you! Why You'll Love Working With Us Be part of a fun, energetic, and supportive team Make a real difference by helping children develop life-saving water safety skills and confidence through movement Enjoy opportunities for professional growth and advancement into leadership roles Work in a positive, mission-driven environment where your contributions are valued Help create memorable experiences for hundreds of local families What You'll Do As the first point of contact for our families, you'll play a key role in delivering outstanding customer service while ensuring our daily operations run seamlessly. Work hours are Monday and Tuesday 3:30pm-8pm. Friday 12:30pm-5:30pm, Saturday 8am-3pm and Sunday 8am-2:30pm. Days off Wednesday and Thursday! Responsibilities will include: Creating a warm, welcoming, and professional experience for every family Managing daily front desk operations and maintaining an organized, efficient office Responding promptly to phone calls, text messages, emails, and customer inquiries within 24 hours Assisting families with class registration, scheduling, make-up lessons, and enrollment Monitoring attendance and phone activity Ensuring scheduling changes and customer records are accurate Monitoring outstanding accounts and following up with families as appropriate What We're Looking For The ideal candidate is organized, proactive, and passionate about providing exceptional customer service. Qualifications: 1–3 years of administrative, office coordination, front desk, or customer experience preferred Outstanding communication skills by phone, text, email, and in person Strong organizational, time management, and multitasking abilities Excellent attention to detail and accuracy Positive, energetic, and professional attitude Self-motivated with the ability to work independently and solve problems proactively Comfortable learning new software and using multiple computer systems Experience with scheduling, enrollment, customer service, or office administration is a plus The Difference You'll Make Every interaction matters. As our Customer Experience Specialist, you'll help create an exceptional experience for families from their very first phone call through every visit. Your organization, professionalism, and friendly personality will help ensure our students and families feel welcomed, supported, and excited to be part of our community. Compensation: $17.00 - $19.00 per hour We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law. We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law. At Small Fish Big Fish Swim School and Sweet Pea's Educational Gymnastics, we are always looking for new team members to embrace our core values of: Safety Safety First, During, After, and Always Fun We retain knowledge in a positive, encouraging environment. Growth Mindset Always learning attitude and encourage. Connections Bonds to our teammates, students, families, community, and water Passion Love what we do Our Mission is: To teach self-confidence, discipline, and well-being through the lifelong sport of swimming. “Small fish become BIG fish by swimming in schools.” Our Vision is to: Touch as many lives as possible through our positive and fun in-water learning experiences. Develop and strengthen individual mental and physical health through sport. Educate the community on the dangers of childhood drowning and provide continuing drowning prevention education. Instill a life-long love of the sport . PTO even for part-time employees after 1 year Paid Holidays after 1 year Free Swim Lessons after first full quarter Retirement Matching I’m proud that I get to be a part of something bigger, something that really matters, and it’s amazing I get to have so much fun doing it! I am part of a team that creates magic in the water for children and their families. Working at Small Fish Big Fish is an enjoyable way to share positive, impactful moments with kids that could potentially save their lives one day. #J-18808-Ljbffr