Voice Engineer (WebEx)

Our client, a leader in enterprise communication solutions, is seeking a dedicated and skilled Voice Engineer to join their innovative team. As a Voice Engineer, you will be an integral part of the Technology Support Department, collaborating with the Contact Center Operations team. The ideal candidate will demonstrate problem-solving skills, adaptability, and a proactive approach, which will align successfully within the organization.

Job Title: Voice Engineer

Location: Remote, with a preference for candidates located in Louisville, KY

Pay Range: $50.75/hr w2

What's the Job?

• Manage PSTN connectivity and maintain carrier relationships, ensuring seamless voice communication services
• Support number porting activities, including LOA submission, validation, and coordination with carriers
• Administer and support Webex Contact Center configurations and operations
• Build and optimize call flows, IVR logic, and routing strategies to enhance customer experience
• Troubleshoot and resolve issues related to call routing, queue behavior, and contact center performance

What's Needed?

• Experience with PSTN, SIP, and voice routing concepts
• Hands-on experience with number porting lifecycle, including LOA, validation, and carrier coordination
• Proficiency in Webex Contact Center administration and configuration
• Strong troubleshooting skills across voice and contact center environments
• Knowledge of call flows, IVR design, queues, and routing strategies

What's in it for me?

• Opportunity to work remotely in a dynamic and supportive environment
• Engage in impactful projects that improve customer communication experiences
• Collaborate with a team of innovative professionals
• Develop your skills in cloud contact center platforms and enterprise voice solutions
• Be part of a forward-thinking organization committed to technological excellence

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.