Weekend RSS Shift Coordinator

Reports To: Regional Operations Director

Position Summary

The RSS (Residential Support Services) Shift Coordinator is responsible for overseeing shift operations, ensuring the safety and well-being of residents, and providing leadership to RSS staff. This role requires strong communication skills, crisis management abilities, and a commitment to maintaining a supportive residential environment.

Essential Duties and Responsibilities

• Supervise and support RSS staff during assigned shifts.
• Ensure compliance with all policies, procedures, and regulatory requirements.
• Monitor and maintain a safe and structured environment for residents.
• Assist in crisis intervention and de-escalation as needed.
• Coordinate shift activities, including staff assignments and resident engagement.
• Conduct shift change briefings and ensure proper documentation of incidents and updates.
• Communicate resident concerns and incidents to appropriate staff and leadership.
• Ensure residents adhere to program expectations and schedules.
• Maintain accurate and up-to-date records, including shift logs and incident reports.
• Provide guidance and training to RSS staff to enhance service delivery.

Minimum Qualifications

• High school diploma or equivalent; associate or bachelor's degree in a human services field preferred.
• Previous experience in a residential, behavioral health, or social services setting preferred.
• Strong leadership, problem-solving, and communication skills.
• Ability to handle crisis situations with professionalism and composure.
• Must be able to work flexible hours, including evenings, weekends, and holidays.
• Valid Driver's License required.
• Must be able to perform all essential job functions with or without reasonable accommodations.

Preferred Qualifications

• Experience in crisis intervention, de-escalation techniques, and conflict resolution.
• Familiarity with trauma-informed care and residential treatment best practices.
• Certification in CPR, First Aid, or other relevant training.

This position is integral to maintaining a structured and supportive environment for residents while ensuring RSS staff receive proper leadership and direction during their shifts.

The Phoenix Center DBA TPC Wellness is an Equal Opportunity Employer; applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, and national origin, disability, age or Vietnam-era status.