Customer Care Manager

Customer Care Manager

Monarch Trade Services, as part of Foundation Partners Group, is seeking a driven, relationship-focused Customer Care Manager to lead business development and customer success efforts across the Seattle Metropolitan Area. This field-based role blends account management with strategic sales outreach, making it ideal for someone passionate about relationship-building and growing territory-based partnerships. This is a field-based position requiring consistent travel throughout the Seattle Metropolitan Area. Administrative tasks may be completed remotely or in conjunction with the Kent, WA Care Center. Success in this role requires a strong in-person presence and regular client interaction.

Foundation Partners Group is transforming the funeral and cremation industry through innovation, technology, and compassion. With a national network of providers, we offer forward-thinking, personalized care for the families we serve. Be part of a company that values integrity, collaboration, and purpose-driven service.

Key Responsibilities

• Serve as the primary contact for assigned accounts
• Build and maintain strong, trust-based relationships with funeral homes, cremation providers, and industry partners
• Deliver proactive, responsive, and tailored support to ensure satisfaction
• Expand existing client relationships through upselling and cross-selling services
• Identify and acquire new trade cremation partners in the Seattle area
• Customize service offerings in collaboration with internal teams to meet evolving client needs
• Meet or exceed sales growth goals and new account targets
• Maintain accurate pipeline activity, customer feedback, and market insights
• Use data to refine outreach and improve client success strategies
• Travel regularly across the Seattle Metro Area to meet clients and prospects
• Represent Monarch Trade Services at industry events, community functions, and sales meetings
• Partner with the Kent, WA Care Center team to ensure seamless service delivery

Qualifications & Experience

Required:

• 3+ years in sales, client services, or account management
• Strong communication and interpersonal skills
• Self-starter with the ability to work independently in a field-based role
• Valid driver's license and reliable transportation
• Familiarity with the Seattle area and willingness to travel extensively

Preferred:

• Experience in the funeral, cremation, or trade services industry
• Knowledge of B2B service sales, retention strategies, and CRM tools
• Familiarity with customer success metrics and pipeline reporting

Success Traits

• Self-starter with a hunter mindset and a servant-leader approach.
• Empathetic listener with a commitment to outstanding service.
• Highly organized, results-driven, and capable of managing a dynamic workload
• A polished professional who can represent the brand with warmth and credibility

What We Offer

Team Member Benefits Include:

• Excellent Compensation: Competitive salaries, performance incentives, referral bonuses, 2 weeks of paid vacation days, 2 personal days, 6 paid sick days (rolls over annually up to 96 hours), and 6 paid holidays.
• Unlimited Potential: Career paths and growth opportunities with a privately held, nationwide company.
• Exceptional Benefits: Medical, dental, and vision insurance options and 100% company-paid life insurance and disability (long-term and short-term).
• Matching Funds: Company matches up to six percent of funds to your 401k, plus annual contributions, if you choose the Health Savings Account (HSA) option.
• Team Building: Regular company-wide meetings, one-on-one interactions, and a warm, welcoming environment.

Ready to make a difference in a meaningful industry while building lasting relationships and driving growth? Join Monarch Trade Services and help reshape how care is delivered in the cremation and funeral services space!