Program Manager

What Is a Program Manager? The Program Manager ensures the successful delivery of high-quality services by providing administrative oversight and supervisory leadership to the program staff through a hands‑on, lead-by-example approach. Responsibilities of the Program Manager include: Supportive Services Carrying a small caseload of more challenging and complex clients Providing field‑based case management and service coordination services designed to assist clients Service Supervision Overseeing day‑to‑day service delivery by providing direct supervision to program staff, facilitating case consultation, guiding delivery, and providing support with complex or challenging issues Ensuring the development and implementation of a team‑based approach to service delivery that incorporates evidence‑based practices, leverages the strengths of individuals and the group as a whole, and fosters professional growth Monitoring and verifying services provided to each client to determine quality and effectiveness of services Acting as the primary point of contact to address client‑level and structural problems as they arise Conducting supervisory meetings and providing regular feedback, guidance and training to case management staff Recruiting, hiring and training new staff as needed Fundraising Office management Additional duties as assigned Program Development & Implementation Implement policies, procedures and practices that ensure the delivery of quality services that are in compliance with contractual obligations and agency standards Coordinating services with partner agencies including the creation of written documentation that accurately reflects partnerships Program Administration & Compliance Ensuring that all documentation standards set forth by the program contract and policies are maintained through monitoring and regular audits Reviewing client service plans to ensure that services are appropriate, documentation is accurate and complete, and that all standards have been adhered to Generating regular reporting, assessing outcomes, and analyzing and communicating observed trends or needs that may impact services What You Bring Display excellent leadership skills with a hands‑on, lead‑by‑example approach Have experience in case management, mental health and community resources Demonstrate knowledge and understanding of evidence‑based practices in service delivery such as intensive case management, motivational interviewing, harm reduction, critical time intervention and housing first Demonstrate strong interpersonal skills and the ability to work in a variety of settings with a diverse range of individuals in a culturally sensitive and appropriate manner Maintain and execute confidential information according to HIPAA standards Possess a high level of tolerance and understanding for individuals with urgent and multiple case management and health needs Work just as well independently as they do on a team Exercise mature judgement, and are highly motivated, self‑starting and proactive Are excellent at communicating, whether in writing or verbally Have a strong sense of prioritization and can coordinate multiple demands in a high‑pressure environment LPCC/LPC/LISW or LSW strongly preferred Mandatory Requirements Have at least 2 years of experience in a leadership role in social services or related field Be able and willing to work flexible hours which may include evenings or weekends Have or be able and willing to obtain CPR/First Aid training Have reliable transportation and: A valid driver’s license Auto Insurance Successfully complete the following as a condition of hire: Background Screening Education verification #J-18808-Ljbffr Best Behavioral Health