Field Support Engineer

Job description

Perform preventative maintenance activities, repairs, and troubleshooting at customer sites. Interact directly with end users to assist in problem resolution. Document all work performed while onsite in the NetSuite CRM system. Works with the customer support team to handle onsite Level 1 and 2 system issues. Must have extensive troubleshooting ability to assist the customer support team with on-site work for the customer base. Can train customers when required.

ESSENTIAL DUTIES & RESPONSIBILITIES
• Perform maintenance activities as per vendor specifications on a variety of display products, servers, audio-video equipment, etc. that are part of the integrated solution.
• Troubleshooting of the integrated solution as necessary, which includes addressing hardware (computers/servers, audio/video equipment)
• Troubleshooting system configuration, network, and software/OS issues
• Troubleshoot display equipment as needed, including interpreting error codes, determining cable vs. display issues, etc.
• Documenting all customer issues for use by support staff and management
• Travel up to 90-95% of the time
• Other tasks assigned by Management from time to time

EDUCATION
• Associate's Degree Required, Bachelor's Preferred

EXPERIENCE / SKILLS / CERTIFICATIONS
Experience
• Minimum of 3 years of Audio Video system integration experience with a focus on display cube setup and calibration required
• Minimum 1 year of experience in a customer support/service environment preferred
• CTS certification preferred
• Network+ and/or Security+ preferred
Specific Skills / Certifications
• Familiar with either NetSuite cloud applications or other similar CRM systems
• Time spent learning a custom software solution is preferred
• Training experience preferred
• Excellent written and verbal communication skills required
• Travel up to 90-95% of the time
• Other tasks assigned by Management from time to time

This Travel position involves consistent weekly trips throughout the U.S., requiring overnight stays.

PLEASE READ: Activu Corporation is a Federal and State Contractor. Applicants must be United States Citizens, have a valid Driver's License, be able to travel domestically or internationally, pass a Drug Test, and obtain Federal Clearance. All applicants are subject to drug and background testing before being hired.