CRM Product Manager

Job Summary The IT Product Manager discovers and drives the why, what, and how of our software products, ensuring that value-added solutions are shipped to customers, users, and stakeholders. Product Managers seek to harmonize business strategy, user desirability, and technical feasibility to deliver best-in-class solutions to users and long-term value to the business. Primary Responsibilities Responsible for the product vision, roadmap and feature sets Develop a deep understanding of business needs, challenges and opportunities while working to help identify short- and long-term goals Help drive product strategy by leveraging customer usage data, business knowledge and competitive research to understand potential opportunities while solving for challenges Passionately advocate for and evangelize product vision to ensure buy-in from stakeholders, end-users and the development teams Lead and participate in user research and testing, ensuring product usability and consistency Work with design teams to create wire-frames, early stage prototypes as well as helping define design principles and systems Work in a collaborative and agile team environment that leverages latest stack technologies Required Skills Customer Experience: Must be able to construct a cohesive user journey to enable the design of customer centric experiences Market Orientation: Product Managers should be focused inside and outside of the enterprise, deeply understanding market trends, competitive strategies, and ecosystems related to their target products. Business Acumen: Product Managers should be comfortable navigating and representing the strategy, goals, and objectives of business partners. Technical Skills: Must be able to understand and work alongside technical delivery teams to ensure high quality deliverables Innovation: Focus on continuous improvement of products, strategy, delivery methodology, teams, and individuals. Minimum Education and Experience Bachelor’s Degree or equivalent experience 6+ years of IT and Product experience Proven leadership ability to drive team productivity and collaboration Ability to thrive in a driven, passionate, creative, and collaborative environment #J-18808-Ljbffr