APPLICATIONS ENGINEER

Product Expert

Not just a job, but a career

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Duties / Responsibilities

· Become a product expert on our core T&M products, which include power analyzers, optical spectrum analyzers and data acquisition through hands-on training, experimentation, and troubleshooting.

· Use the skills acquired to aid and educate customers on product use for their application and troubleshoot problems. Ensure a high-level of customer satisfaction to optimize ownership experience (through case management and on-line chat).

· Provide world class pre-sales (virtual demonstrations) and post-sales technical support (case management and on-line chat)

· Learn and develop subject matter expertise on industry applications that utilize our core T&M products through the guidance of your senior colleagues, which include senior application engineers, product managers and sales engineers.

· Provides field support for events, trade shows, customer training and application intensive customer visits. Travel required (1-4 overnight stay).

· Work with product managers and senior colleagues to develop marketing content on specific applications (white papers, application notes, demonstration guides, product training, and/or videos) and develop industry focus hardware and demonstration stands.

· Takes on tasks (special projects) that go above the normal job description and constantly demonstrate a desire to transition into other roles within the business unit.

· Learn and develop in-depth understanding of our internal business processes, by interacting and providing guidance to our internal customer service and support (order entry, production control and calibration teams) with technical inquiries (parts compatibility, options, etc.) and special orders.

· Communicate with customers, sales reps and colleagues via telephone, email, virtual and in-person engineering support. Be professional, swift, clear, respectful, and detail-oriented with your communications.

· Expectation is WFO 3-days / week.

Qualification:

Must have excellent interpersonal/communicative skills (both written and verbal).

Must convey a professional and competent image.

Education:

Bachelor's or a master's degree in electrical or an equivalent four-year engineering degree.

Prior Experience:

Entry level / Mid-entry level position; preferably 1-2 years of experience in test & measurement or relevant industry. Any programming experience in this industry would be a plus.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!