Public Information Investigator

Job Opportunity Are you excited to start a career with a dynamic State Agency? Do you have a talent for performing efficiently in a fast-paced environment? Do you enjoy flexibility and learning new things? Then look no further and apply NOW. The Labor Commissioner's Office is comprised of exceptional individuals just like YOU, who contribute to our Agency's goals and success. We celebrate diversity and inclusion, and we are committed to providing guidance, encouragement, and support to our team members to enrich their work and our ability to combat wage theft and put earned wages into the pockets of California workers. Under the supervision of a Deputy Labor Commissioner Supervisor (Senior Deputy) or designee, the incumbent conducts intake consultation assessments with the public for various programs within the Labor Commissioner's Office (LCO). The incumbent's role is crucial in the initial stages of public engagement during the intake process to ensure a smooth transition for those seeking guidance and assistance on submitting claims, complaints, applications, and/or reports filed by the public. The incumbent will develop and prepare documented referrals to other units, educate the public on labor laws, and apply theories to assess violations on the liable employers in various claim and report processing. This position is Bilingual (Spanish). Utilize Spanish language proficiencies to communicate with monolingual parties, witnesses, stakeholders when Spanish is the primary language. If you are using education to meet one of the patterns of the minimum qualifications, please submit a copy of your degree or transcripts with your application package. Must successfully pass the Bilingual Proficiency assessment. Teamwork and Collaboration: Promote team cooperation and encourage participation. Capable of cross functionality and working well with others on a team to achieve personal goals, team goals, and organizational goals. Take responsibility for individual actions to achieve consistent results. Public Information Unit Overview: The Public Information Unit (PIU) is the subject matter expert in various Labor Commissioner's Office (LCO) program areas to interview and provide dedicated consultation services to the public on the phone or in-person (walk-in assistance or appointments) at a local district office regarding newly filed claims, applications and/or reports of labor law violations. The Public Information Unit prepares and completes referrals and recommendations to the relevant program area to further process the claim, complaint, report or application filed. The Public Information Unit also coordinates and leads intake workshops or clinics. This posting may be used to fill future vacancies in accordance with 2 CCR 249.