Member Contact Center Agent - Spanish Required

divh2Member Contact Center Agent - Spanish Required/h2pDo you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles?/ppIf so, you could be the perfect candidate for our Member Contact Center Agent role at ICCU!/ppICCUs mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email./ppAt work, your primary responsibilities will include:/pulliDelivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills./liliProviding general information to members about our Credit Union Services./liliAnswering telephone calls and meeting performance metrics./liliResearching and correcting member account problems./liliPerforming a wide range of member-generated transactions./liliCompleting accurate case notes of member interactions and call history./liliWorking and communicating effectively with team members./liliDemonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work./li/ulpBefore you apply, make sure you have:/pulliA High School Diploma or GED./liliGood communication and interpersonal skills./liliThe ability to maintain confidentiality of Credit Union records./li/ulpAlso, please let us know in your application if you have:/pulliKnowledge of the Financial Industry./liliPrior Experience in a Customer Service role./li/ulpThis role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines./ppYou must be eligible for membership at ICCU to obtain employment./ppThis role offers benefits, including:/pulliPay Starting at $19/hr/liliMedical, Dental, Vision Insurance/liliGenerous Paid Time Off/lili11 Paid Holidays/liliMatching 401K AND Pension/liliTuition Reimbursement/liliEmployee Assistance Program/liliEmployee Wellness Program/liliPaid Group Life and Disability Insurance/liliAwesome Culture/liliBusiness Discounts/liliAnd More/li/ulpAbout ICCU:/ppSince 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when youre a part of it. ICCU was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho. We have also been named by SP Global Market Intelligence as the top performing credit union in the nation. We are a talent-based organization looking for talented individuals to help our members achieve financial success./ppICCU is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law./p/div