Business Support Analyst I (Office of Traffic Operations - 00129006)

Job Title

JOB SUMMARY: Under supervision, performs complex administrative duties and statistical, financial, or operational data analysis and reporting in support of management decision making in functional area. Identifies trends, discrepancies, and variances to improve the efficiency and effectiveness of operations. May partner with other departments, divisions, outside agencies, and vendors to address business issues. Exercises various latitudes of independent judgement. May administer or provide high level support for various projects, grants, contracts, implementation of procedures, and/or specialized functions.

Job Responsibilities

Supports business operations by performing administrative and logistical tasks under general supervision, including data analysis, report preparation, and stakeholder communication for Traffic Operations.

Reconciles monthly expenses to ensure accuracy and accountability.

Gather, analyze, and report on business data to develop performance metrics, identify trends, and provide actionable insights to stakeholders.

Analyzes business data to resolve purchase order and invoice discrepancies, ensuring clear communication and coordination with the Office of Accounting and Procurement regarding issues encountered in the Perceptive application.

Oversees compliance with state purchasing and administrative policies and procedures, providing clear interpretation and guidance as needed.

Organizes and maintains digital file systems to ensure efficient access, storage and retrieval of information.

Manages CATS contract routing and administrative correspondence by tracking and ensuring prompt responses, obtaining digital signatures, and efficiently routing documents within the department.

Facilitate seamless communication and collaboration between IT, management, and end-users to ensure alignment, while delivering exceptional customer service by managing scheduling requests, coordinating expense information, and fostering interactions within Traffic Operations and with external stakeholders.

Assist in deploying new processes and systems, offering guidance and training to users when necessary.

Other duties as assigned.

Minimum Qualifications

The selected candidate must meet the advertised minimum qualifications to include State Entry Qualifications as well as Agency Specific Qualifications.

State Entry Qualifications

Associate degree in business or related field from an accredited college or university and one (1) year of experience related to area of assignment.

Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

Agency Specific Qualifications

Bachelor's degree in business administration, accounting, finance, or a related field from an accredited college or university AND Two years of office administration or senior secretarial experience OR Equivalent combination of experience, education, and training.

Demonstrated experience administering expenditure or budget.

Demonstrated experience in monitoring unit/office expenditures or budget, or in managing and resolving conflicts in a positive and constructive manner.

Ability to evaluate and monitor contract performance to ensure compliance with contractual obligations and to determine the need for change.

Advanced computer skills in Microsoft Outlook, Word, PowerPoint, Excel (including pivot tables), Teams, Adobe Acrobat PDFs, and KRONOS timekeeping or similar software.

Point of contact for vendors and contractors regarding contract requirements.

Tracks and monitors federal funding for ITS Safety contract.

Coordinates with key personnel for IT refunds.

Monitors and maintain utilities and Verizon expenses.

Purchases signal supplies, equipment, services and purchase orders.

Verifies invoices and processes payments.

Strong interpersonal and communications skills in various platforms, including email, messaging, telephone, and in person.

Ability to build rapport and maintain relationships with key contacts internally and outside of the organization.

Demonstrated people and interpersonal skills in working effectively with executive level staff, other department personnel and external customers in a cooperative and professional manner to achieve goals.

Experienced in providing prompt follow-up, especially for calendar management and ensuring action items are completed.

Demonstrated experience to manage time effectively and display a high level of initiative in accomplishing tasks and meeting deadlines

Trains engineers on basic timekeeping functions.

Organizational skills, attention to detail, and the ability to multitask

Acts as gatekeeper, closely monitoring executive calendars and priorities

Demonstrated ability to adapt to changing situations in a fast-paced environment

Committed to providing quality customer service

Agency Preferred Qualifications

Knowledge of Peoplesoft Financials, Human Resources, Fleet Management,

Related experience in a large organization