Specialist, Office Services & Facilities

A+E Global Media Office Services & Facilities Specialist

Our People Team is aptly named. We're all about "people" and all about "team" and all in the service of outcomes. Whether we're helping to structure an organization, fill a key role, forecast new capabilities, align teams or grow leaders at all levels, we are all about results. We do the right thing even when it's hard, help others have tough conversations, and are thrilled to support the growth of this amazing company. As partners to the business, we are trusted advisors who collaborate closely with our colleagues to deliver smart solutions to tough organizational, process and people challenges.

The Office Services & Facilities Specialist supports the day-to-day operations of A+E's workplace environment by coordinating facilities services, managing vendor relationships, and ensuring employees have a safe, functional, and welcoming workplace experience. This role serves as a key liaison between employees, vendors, building management, and internal partners to proactively address workplace needs, resolve operational issues, and support workplace initiatives that enhance employee satisfaction and productivity.

The ideal candidate is a proactive, service-minded professional who enjoys creating positive workplace experiences while ensuring facilities operations run smoothly. They are organized, responsive, and comfortable balancing employee-facing responsibilities with operational coordination. They build strong relationships, anticipate needs before issues arise, and take pride in maintaining a workplace that is safe, welcoming, and highly functional. They are equally comfortable coordinating a vendor repair, helping prepare a workspace for a new employee, supporting an office event, or identifying opportunities to improve workplace services and efficiency. This individual thrives in a collaborative environment and is motivated by helping others succeed through exceptional workplace support.

Responsibilities: Specialist, Office Services & Facilities

• Coordinate day-to-day facilities operations, respond to employee requests, and ensure timely resolution of workplace and maintenance issues.
• Manage vendor relationships for cleaning, maintenance, office services, and building support functions; monitor service delivery and follow through on work orders.
• Conduct routine workplace inspections to identify facility, safety, and employee experience improvements; coordinate corrective actions as needed.
• Support office moves, workstation setups, furniture installations, space reconfigurations, and workplace improvement projects.
• Partner with Security, IT, HR, and Building Services to support workplace operations, employee events, and office initiatives.
• Maintain facilities documentation, inventory records, preventative maintenance schedules, and operational reporting.
• Recommend improvements that enhance workplace functionality, service levels, and overall employee experience.

Requirements: Specialist, Office Services & Facilities

• High school diploma or equivalent required.
• Associate's degree or coursework in Facilities Management, Business Administration, Hospitality, Property Management, or related field preferred.
• 3-5 years of experience in facilities operations, workplace services, office management, property management, hospitality, or a related field.
• Experience coordinating vendors, service providers, or building operations.
• Experience supporting office moves, workplace projects, or employee-facing services preferred.
• Working knowledge of commercial office environments and building operations.
• Basic understanding of HVAC, electrical, plumbing, and building maintenance systems.
• Strong customer service orientation and commitment to delivering a positive employee experience.
• Excellent organizational, project coordination, and multitasking skills.
• Ability to manage competing priorities and adapt quickly to changing business needs.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office and facilities/work order management systems.
• Ability to build strong relationships with employees, vendors, and cross-functional partners.
• Demonstrated problem-solving skills and sound judgment.