Supervisor

Supervisor Job Description


Reports to: Restaurant Manager and Assistant Manager

The Supervisor greets and serves guests, prepares products, maintains food safety and sanitation standards, and handles or processes light paperwork. Exceptional guest service is a major component of this position.

TASKS AND RESPONSIBILITIES includes up to, but are not limited, to:
• Training new staff


• Transfers/Waste of product


• Input Delivery into POS and reconciling to ensure correctly input into system


• Inventory


• Bank Deposits and Change


• Product Order


• Voids/Refunds if/when needed


• How to handle customer complaints


• Person-In-Charge when on shift


• Bi-weekly cleaning tasks


• Constant training of team


• Works to build a team atmosphere among all shifts


• Checking temp logs and action logs

Handles all aspects as a Sandwich Artist, listed below:

• Crew member exhibits a cheerful and helpful manner while greeting guests and preparing their orders, ensuring excellent customer service


• Demonstrates a complete understanding of menu items and explains them to guests accurately.


• Uses Point of Sale system/cash register to record the order and compute the amount of the bill. Collects payment from guests and makes change.


• Performs Cash-In Procedure- accounting for all forms of money, bread, etc.


• Prepares food neatly, according to formula, and in a timely manner, while maintaining all local, state, and federal health safety standards.


• Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift at all times - every product available at all times


• Understands and adheres to proper food handling, safety and sanitation standards during food preparation, service and clean up.


• Cleans and maintains all areas of the restaurant to promote a clean image. Understands and adheres to the Wash, Rinse, and Sanitize method of cleaning.


• Understands and adheres to all quality standards, formulas and procedures.


• Maintains a professional appearance and grooming standards as outlined in the employee handbook and following all applicable uniform policies

• Performs light paperwork duties as assigned, such as cash in's, daily paperwork keeping, and others as assigned.


• Completes University of Subway courses as directed by the Restaurant Manager

ESSENTIAL FUNCTIONS
Ability to understand and implement written and verbal instruction in English.

Physical: Must be able to work any area of the restaurant when needed and to operate a computerized Point of Sale system/cash register (cashier). Position requires bending, standing, and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally.