Dispatcher

Job Description

Job Description

Dispatcher

Len the Plumber Heating & Air | Horsham, PA

Location: Horsham, PA – 100% OnsiteDepartment: Dispatch / OperationsEmployment Type: Full-Time, HourlyCompensation: $25–$30 per hour, based on experience

About Len the Plumber Heating & Air

Len the Plumber Heating & Air has provided trusted plumbing and HVAC services throughout the Mid-Atlantic for more than 25 years. We are a growing organization committed to delivering exceptional customer service, supporting our field teams, and creating opportunities for employees to build rewarding careers in the home-services industry.

Position Summary

We are seeking experienced Dispatchers to join our team in Horsham, PA. This position plays a critical role in coordinating daily service operations, optimizing technician schedules, and ensuring customers receive timely, reliable service.

The ideal candidate thrives in a fast-paced environment, communicates effectively with technicians and customers, and can balance changing priorities while maintaining an organized and efficient dispatch board. Experience in HVAC, plumbing, electrical, or another residential home-services environment is strongly preferred.

This is a fully onsite position in Horsham, PA. Remote and hybrid arrangements are not available.

What You'll Do

Dispatching & Schedule Management

• Schedule and dispatch service calls to technicians to maximize efficiency, productivity, and customer satisfaction.
• Manage the dispatch board in real time, optimizing routes, minimizing downtime, and adjusting schedules as priorities change.
• Follow Dispatching for Profits and priority scheduling guidelines to assign the appropriate technician to each job.
• Coordinate return visits for parts-related jobs and ensure outstanding work is completed promptly.
• Debrief technicians following service calls and ensure timely job completion and payment collection.

Communication & Customer Service

• Maintain consistent communication with technicians throughout the day via phone, email, and text.
• Proactively notify customers of schedule changes and coordinate rescheduling when necessary.
• Collaborate with the Customer Service team to ensure accurate call booking and seamless communication.
• Address customer concerns professionally and work toward timely resolutions.

Operational Coordination

• Partner with Purchasing and Warehouse teams to coordinate parts availability and delivery.
• Support field operations by reinforcing safety practices and company standards.
• Identify scheduling challenges and work collaboratively to improve daily operations.
• Perform additional duties as assigned.

What We're Looking For

Required Qualifications

• High school diploma or GED.
• Must have 1+ years of dispatching experience in HVAC, plumbing, electrical, or residential home services.
• Strong communication and customer service skills, both written and verbal.
• Excellent organizational, multitasking, and problem-solving abilities.
• Ability to manage multiple priorities and make sound decisions in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Dependable, flexible, and able to remain professional and composed under pressure.
• Strong follow-through and ability to collaborate effectively across departments.

Preferred Qualifications

• Experience using ServiceTitan or similar dispatching software.
• Familiarity with technician scheduling, route optimization, and service-call prioritization.
• Bilingual communication skills.

Schedule

Full-time position with rotating shifts and weekend coverage. Specific shift assignments and schedules may vary based on business needs.

• Shifts available between 7 AM to 10 PM, 4/10 hour shifts or 5/8 hour shifts available. 
• Work arrangement: 100% onsite in Horsham, PA. No remote or hybrid options.

Compensation & Benefits

• Hourly Pay: $25–$30, based on experience.
• Weekly pay.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Short- and long-term disability coverage.
• Company-paid life insurance.
• Paid time off and paid holidays.
• Employee Assistance Program.
• Internal career growth opportunities.

This job description is not intended to be an exhaustive list of all responsibilities, qualifications, or working conditions associated with the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Len the Plumber Heating & Air is an Equal Opportunity Employer.