Product Owner/BA

Dynamics 365 and Sabre/Airlines experience.


Why you'll love this job


This job is a member of the Global Sales Data Management at Reporting Team within the Customer Intelligence Division.


Responsible for liaising with technology providers to develop and manage implementation project plans and configuration processes within established timeframes.

What you'll do
• Liaises with technology providers to develop and manage implementation project plans and configuration processes within established timeframes.
• Oversees configuration and customization process in CRM for the Business Unit • Seeks approval on solution options presented by the technical team and other stakeholders for CRM.
• Liaises with Stakeholders and/or Strategic Planner to ensure proper delivery of requirements and documentation is maintained.
• Provides guidance and assistance to Sales Automation team and identify and analyze solutions associated to day-to-day updates, issues, and activities.
• Leads multiple data integrity projects for team to maintain accurate data.
• Liaises with our internal customers by independently and directly working with different partners as point of contact.
• Works directly with AA IT to communicate the Business Unit integration needs, like IBM Watson, contracting, Power BI, AA data warehouse, and Portals.
• Experience with Sabre queries, along with experience on the Siebel platform, will be a plus.

All you'll need for success


Minimum Qualifications- Education & Prior Job Experience Bachelor's degree in relevant field or equivalent experience/training 3 years' experience Preferred Qualifications- Education & Prior Job Experience


7 years' experience in analyzing system and business process, improving customer satisfaction, reducing cost and increasing revenue, and driving organizational change through the integration of people, process, and technology Experience with project and technical defect tracking tools such as Rally Skills, Licenses & Certifications Ability to establish and handle multiple priorities, and to take ownership of role by exercising good judgement and making decisions with limited supervision.


Ability to demonstrate expertise in any CRM platform such as Microsoft Dynamics 365 Knowledge of PowerPoint, MSWord, MS Excel, SharePoint, Power BI, Access and SQL Knowledge of with Microsoft Dynamics CRM configuration and customization with certification