Account Manager

Job DescriptionJob DescriptionNursing Software Company Seeks Full-Time Customer Service Account RepFast-growing company with opportunity for advancementResponsibilities include:Assist Director of Operations and Director of Business Developemnt with day-to-day administrative activitiesMake outbound calls and emails to maintain existing customer relationshipsResearch long-term care industry regulations and guidelinesGeneral data entryDevelop and grow long-lasting relationships with prospective clients.On-boarding new client information accurately, maintaining client relationships, and executing presentations flawlessly and mailing out packages.Create and monitor contracts to potential new clients.File and monitor grant application on behalf of clients.Schedule calls, consultations, and meetings to meet with potential new and existing clients.Attend client meetings to develop and expand relationships with clients by addressing the client’s needs.Build and solidify relationships with clients through interaction on assigned accounts.Monitor and evaluate company trends for prospecting needs.Based on industry trends, work and strategize with other departments to come up with ideas that’ll best support company goalsManage daily accounts of clients, including processing contracts, setting up education calendars, creating company/facility/staff profiles, managing status of grant applications, monitor grant expirations and openings.Manage the renewal process for all assigned clients reviewing usage and prior grant applications, aiding in obtaining updated information, handling grant applications, obtaining new user agreement with renewal pricing.Document conversations and information provided to and for clients.Communicate and share information with fellow team members regarding client issues and client status.Monitor inventory levels and suggest order quantities to management.Provide customer feedback and reports on customer needs, problems, interests, competitive activities, and potential for new services to Director of Operations and Director of Business DeveelopmentMake outbound calls to existing customers to follow up on system and needs.Maintain working relationships with existing clients to ensure exceptional service and identification of potential new opportunities.Expedite the resolution of customer problems and complaints to maximize satisfaction.Communicate and assist with shipping new client Welcome packages.Updating paperwork, maintaining documents and word processing.Helping organize and maintain office common areas.Creating, maintaining, and entering information into databases.Serve as a liaison for internal and external clients, including screening phone calls, facilitating client communications to the appropriate client service staff, and following up with clients, when appropriateSubmit and monitor service requests for IT.Handle vendor/purchasing transactions such as obtaining quotes, placing orders, payment submissions, tracking and corrections.Responsible for other administrative duties as required within the department.Requirements:Minimum of high school diploma (Bachelor’s degree preferred)Exceptional listening, communication, interpersonal, and presentation skillsStrong organizational skills, including filing (hard copy and electronic information), task prioritizing, task tracking, customer database, etc.Judgement and ability to plan and prioritize to effectively manage workload.Ability to handle sensitive situations and confidential information with discretion.Good problem solving and analytical skills; ability to identify process improvement suggestions, make decisions quickly and effectively and strong multitasking abilitiesDetail oriented capability, including the ability to handle activities effectively with thought toward outcome and process, to ensure that your work is accurate and trustworthy.The capability to thrive in an independent environment, but also an exceptional team player. Ability to work well under limited supervision.Keen sense of urgency, resilience, and desire to achieve at a high level, self-motivating and goal-oriented mindset.A fast learner with the desire to learn about the business and products.Familiarity with Microsoft office suites (Word, Excel, Outlook, PowerPoint)Good attendance and punctualityPlease provide a resume. Please have references and writing samples available upon request.Job Type: Full-time