Sales Manager, Home Furnishings

Join Us Today:

If you are passionate about leading high-performing teams, delivering outstanding guest experiences, and driving sales excellence, we invite you to join us. With industry-leading benefits, a culture that prioritizes your growth, and a commitment to your success, this is your opportunity to make an impact. Apply today to be part of our team!

At Factory Direct Enterprises LLC d/b/a Ashley (FDE), we are committed to "Amazing" our Team Members by supporting their journey toward becoming their best selves. This commitment is reflected in our competitive compensation, benefits, culture, and growth opportunities, all of which align with our vision of being the employer of choice in every community we serve.

Who We Are:

• #1 Selling Furniture Brand in the World
• #1 Retailer of Furniture and Bedding in the United States

As an industry leader, we offer the best compensation package in the furniture industry, including:

• Competitive Base Salary ranging from $60,000 to $70,000 , based on experience, qualifications, and store level assignment upon completion of the training program.
• Yearly Bonus Opportunities with the potential to earn up to $72,540 in additional bonuses, based on performance and company success.
• Ashley Sales Academy : A comprehensive, paid 13-week training program to equip you for success.
• Quarterly and Annual Awards to recognize top performers.
• 401(k) Program with a company match.
• Paid Time Off and Holiday Pay , including your birthday.
• Medical, Dental, and Vision Benefits starting as low as $25 a week.
• Referral Bonuses : Earn up to $1,000 for referring qualified candidates for open positions.

Our Culture and Team Member Programs: At FDE, we pride ourselves on a culture of recognition and growth. We believe in investing in our team and value their feedback through programs like Peakon Surveys. Our Ashley Cares programs highlight our commitment to our team, our guests, and our communities, including:

• Hope to Dream : For every mattress sold, a portion of the proceeds is used to purchase and donate beds to children in need (ages 3-16).
• Give a Day : Every Team Member is encouraged to volunteer for one day per year with an approved organization, and we’ll pay you for that day.
• Corporate Chaplains : Providing support in areas such as grief care, hospital visits, marriage and parenting support, aging parents, and stress management.
• Life Resources : Quarterly events supporting Team Members in areas like finances, relationships, health, and wellness.
• Team Member Relief Fund : Offering financial support for unexpected life events.
• SmartDollar : A FREE financial wellness program to help you budget, reduce debt, and save for the future.

About This Role:

The Sales Manager (SM) will oversee the hiring, development, and performance management of a sales team focused on delivering exceptional guest experiences, driving sales growth, and fostering repeat business. As a key leader in the store, the SM will coach and inspire team members by understanding their motivations, fostering positive belief systems, and reinforcing process-driven behaviors. By staying Positioned to Impact (P2I) on the sales floor, the SM will lead by example, ensuring the team achieves store KPIs and individual success.

Essential Functions:

• Lead and Execute FDE’s 7 Critical Sales Leadership Processes:
• Manage and Monitor Staffing: Ensure the team is effectively staffed to meet traffic demands and sales goals.
• Onboard New Team Members: Seamlessly integrate new hires into the team, fostering a culture of success.
• Engage, Develop, and Performance Manage: Coach and support team members to drive performance and career growth.
• Manage and Execute the Proven Sales Process: Ensure consistency and excellence in the sales process.
• Oversee Prospecting and Follow-Up: Build and nurture a pipeline of potential and repeat customers.
• Ensure Quality and Compliance: Uphold high standards in all sales practices.
• Be Positioned to Impact (P2I): Maintain a visible, active presence on the sales floor, ready to coach and assist.
• Leadership Development:
• Master FDE’s Leadership Toolkit and apply best practices in daily operations.
• Attend essential training sessions, including Manager Meetings, Product and Vendor Training, Leadership Development, and Manager Essentials.
• Mentor future leaders, such as MITs, Assistant Selling Managers, and Coaches, fostering a pipeline of leadership talent.
• Daily Leadership and Motivation:
• Set the tone for success by leading “Peak State” huddles and scrimmages, energizing the team to perform at their best.
• Assign Team Opportunities (T/Os) and assist with guest interactions to develop team skills and refine personal sales techniques.
• Focus on Sales KPIs:
• Achieve store-specific Sales Budgets based on tier levels.
• Manage Staffing-to-Traffic ratios and turnover.
• Drive performance in Close Rate, Sales Per Guest, and Average Sale.
• Monitor and improve metrics such as Sleep %, Net Margin, Protection %, Team Opportunity Split %, Financing Applications, and Appointment % for Unsold Guests.
• Ensure high Net Promoter Score (NPS) and manage Total Piece Exception Rate.
• Operational Excellence:
• Align all sales activities with the company’s mission and values, fostering a culture of accountability and excellence.
• Lead and participate in weekly “Perfect Store Visit” meetings to review performance and maintain standards.
• Ensure the showroom is consistently guest-ready, creating an inviting and engaging environment.

Schedule Expectations:

• Scheduled to work a minimum of 45 hours per week including Saturdays and Sundays; the number of hours worked will increase during holidays or blackout periods, for vacation coverage, or for other business needs.
• Scheduled for two days off each week, except during holidays or blackout periods.
• Regular attendance at the assigned store in accordance with these schedule expectations is an essential function of the job and all job functions are performed at designated job location.

Education & Experience Requirements:

• High school diploma or GED. Associate’s or Bachelor’s degree preferred.
• Must demonstrate ability to work in a fast pace environment that reflect the business needs of the company.
• Strong ability to get results through others by effective goal setting and performance measurement.
• Strong leadership, coaching, interpersonal and communication skills
• Ability to empower and develop a team and hold them accountable
• Ability to build solid work relationships and teamwork throughout an organization
• Highly organized and ability to adapt quickly to changing priorities
• Strong MS Office skills (Word, Excel, Power Point), and the ability to easily learn Ashley’s internal computer systems

• Health Insurance

• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• 401K with Employer Match
• Employee discount
• Paid Training Program