Breakdown Coordinator-Part Time Weekend Shift

Job description

Breakdown Coordinator

Part-Time Weekend Shift: Friday & Saturday 5:00 AM5:00 PM Starting at $18/hour

Keep Our Drivers Moving When It Matters Most

Are you the person people call when a truck is down because you actually understand what theyre talking about

Were looking for a Weekend Breakdown Coordinator who knows heavy-duty trucks can troubleshoot problems and thinks quickly when something goes wrong.

This is not a basic call-center position. Youll listen to drivers describe mechanical issues ask the right questions determine the best course of action and coordinate the fastest safest solution to get them moving again.

When breakdown calls are quiet youll also support our maintenance team as a Service Writer helping coordinate repairs technicians parts and repair orders.

If you have experience with diesel trucks fleet maintenance trucking or service writing and youre a strong problem-solver this could be a great fit.

What Youll Be Doing

Breakdown Coordination

• Serve as the primary point of contact for drivers experiencing mechanical issues tire failures accidents and other roadside problems.

• Use your mechanical knowledge to troubleshoot issues and determine the severity of the problem.

• Determine whether equipment can safely make it to a shop or requires roadside service or towing.

• Find fast practical and cost-effective solutions to minimize driver and equipment downtime.

• Coordinate with mobile mechanics towing companies tire vendors dealerships and repair facilities.

• Communicate ETAs and repair updates to drivers dispatch and fleet maintenance leadership.

• Track breakdowns from the initial call through completion.

• Accurately document repairs vendors costs downtime and other important details.

• Identify recurring equipment issues and communicate potential patterns to fleet maintenance leadership.

• Escalate accidents injuries and major mechanical failures according to company procedures.

When the Phones Are Quiet

Youll help keep the shop running smoothly by:

• Opening and managing repair orders for shop technicians.

• Communicating with technicians about repair status priorities and parts needs.

• Updating maintenance and TMS systems with accurate repair information.

• Helping order and track parts for open repairs.

• Closing completed repair orders and ensuring documentation is accurate and complete.

• Helping prioritize weekend shop work based on breakdowns and fleet needs.

Why This Role Is Different

Youre not just answering the phone and passing along messages. Youre the person helping make the call.

Youll use your mechanical knowledge problem-solving skills and judgment to help drivers through real situations coordinate repairs minimize downtime and keep our fleet moving.

If you know trucks enjoy solving problems and stay calm under pressure we want to hear from you.

Apply today and lets talk.

Job requirements

What Were Looking For

The ideal candidate knows heavy-duty trucks thinks on their feet and is confident making decisions when a driver needs help.

Wed love to talk with you if you have:

• Strong mechanical knowledge of heavy-duty trucks and trailers including diesel engines brakes electrical systems tires and suspension.

• 2 years of experience as a Diesel Technician Service Writer Commercial Driver Breakdown Coordinator or in fleet maintenance preferred.

• The ability to troubleshoot mechanical issues based on information provided by a driver.

• Good judgment when determining whether a situation requires roadside repair towing or a repair facility .

• Strong communication skills and the ability to explain technical information clearly to drivers technicians and vendors.

• The ability to stay organized and prioritize while managing multiple breakdowns and repair orders.

• Reliable availability to work Saturday and Sunday weekend shifts .

• Familiarity with DOT out-of-service criteria and CVSA inspection standards is a plus.

• Experience with fleet maintenance or transportation management software such as Decisiv Fleetio TMT or Dossier is a plus.

If you know trucks enjoy solving problems and can stay cool when things dont go as planned wed like to hear from you.

On-site

• Kernersville North Carolina United States

$18 per hour

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