Field Service Technician

US Tech Solutions

Corporate Field Services Technician

Duration: 05 months with possible extension Schedule: M-F, 8 am - 5 pm, some flexibility may be required Job Description: The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Corning Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Responsibilities

Active Directory Administration
Limited support for corporate mobile devices
Familiarity with cloud applications (Office365, etc.)
Troubleshooting Cisco VPN connectivity
Familiarity supporting Citrix connectivity
Remote connection/utilization
Asset management skills
Edge, Google Chrome, various browser(s) support
Installation/configuration of various Adobe products
Installation/configuration of Check Point endpoint client software
Printer/driver troubleshooting & installation
ServiceNow utilization
Deployment/configuration of standard IP telephony
Hardware ordering/deployment

Additional Responsibilities

Documentation (records) management
Knowledge base utilization
Project interaction
Customer scheduling/follow-ups
End user equipment moves (disconnect/reconnect)
Multi-team interaction and/or technical roundtable participation
Standard device imaging via USB/PXE server(s)
Smart-Hands tasks/functions outside of standard operational work

Experience

1+ year Hardware Experience (beyond imaging/deployment) or relevant experience**
Excellent problem-solving and communication skills
Proven experience in Windows OS deployment, especially Windows 11
Basic knowledge of Command Prompt and PowerShell
Willingness to learn & grow

Preferred Certifications

CompTIA IT Fundamentals
CompTIA A+
CompTIA Cloud+
CompTIA Mobility+
CompTIA Network+
CompTIA Server+

Education

Associate's degree (preferred), HS Diploma or GED Minimum Required

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement

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US Tech Solutions

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