Business Analyst

Business Analyst, AURA

Leads client business studies, ensuring business needs are met within timelines and budgets. Identifies client’s business needs for systems development, performing requirement analysis, documentation of requirements and partners with developers to ensure appropriate solutions are designed. Trains users on system functionality and supports them during all phases of implementation. Occasional consultation with consumers of the application components and working directly with Subject Matter Experts.

Responsibilities

• Meet with clients to understand and document the clients’ business needs in the form of formal requirements and/or use cases, and work with the developers/designers to develop appropriate solutions; while ensuring the solution supports all affected business units working within the existing product functionality when at all possible
• Work to ensure expectations and priorities of clients are met, which may include negotiation of design aspects that will meet or exceed their needs while considering the impact to AURA Technologies’ core software.
• Work within the constraints of time, cost, scope and quality. Document workflow and ensure on-going communication and positive working relationship with clients.
• Develop test scenarios and test cases as well as assist with review of client data to determine the validity of the data, which includes negotiating possible solutions to problems, offering suggestions to the client, and recommending needed changes to the system. Act as subject matter expert for the client and for RGA Quality Assurance staff.
• Create and monitor specifications and requirements for internal/external team members.
• Interact with Product Management to document and submit enhancements following formal procedures.
• Act as Tier 2 escalation for client questions/incidents as assigned, following all processes for documenting issues, communicating with clients, and time reporting.
• Provide subject matter expertise for online help documentation and for creating well-structured client-specific documentation following AURA Technologies’ standards.
• Participate in multiple efforts simultaneously, appropriately balancing priorities and deliverables.
• Develop and complete special projects as assigned.
• Maintain regular and predictable attendance.
• Perform other duties as assigned

Requirements

Education and Experience

• Bachelor’s degree or equivalent related work experience
• 5-7 years IT-related experience, such as Business Analysis, Quality Assurance, etc.

Preferred

• 7+ years IT-related experience, such as Business Analysis, Quality Assurance, etc.
• LOMA Certification; ARA Designation
• Experience using VISIO or similar project management software tool
• Insurance/Reinsurance industry experience

Required

• Advanced Word, intermediate Excel and SQL/Query skills
• Advanced oral and written communication skills demonstrating ability to share and impart knowledge.
• Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions.
• Advanced level of investigative, analytical and problem-solving skills
• Advanced ability to set goals and handle multiple tasks, clients, and projects simultaneously; Ability to appropriately balance priorities, deadlines, and deliverables
• Ability to work well within a team environment and participate in department/team projects
• Ability to balance detail with departmental goals/objectives
• Advanced ability to translate business needs and problems into viable/accepted solutions
• Advanced skills in customer relationship management Ability to manage multiple projects or teams and set applicable goals
• Basic negotiating and persuasion skills
• Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines
• General business knowledge
• Ability to train internal associates and external clients on system capabilities and processes
• Ability to develop requirement documents and user stories.
• Ability to read, review and understand XML output.
• Advanced data analysis skill
• Ability to travel as required (up to 5%)

Company Overview

Reinsurance Group of America, Incorporated (NYSE: RGA) is one of the largest global providers of life reinsurance, with offices around the world. RGA delivers expert solutions in individual life reinsurance, individual living benefits reinsurance, group reinsurance, financial solutions, facultative underwriting and product development. Our mission is to enhance our clients’ prosperity by supporting their financial and risk management capabilities.