Technical Support Specialist

IT Support SpecialistThe IT Support Specialist plays a pivotal role in powering the day-to-day technology experience of our associates by ensuring employees have the hardware, software, and technical support needed to be productive from day one. Serving as the face of IT onsite in Maryland Heights, this role owns the deployment, configuration, inventory management, and lifecycle support of enterprise technology assets while providing hands-on technical assistance across hardware, software, and network environments. Working closely with associates, IT teams, and business leaders, the IT Support Specialist helps maintain a reliable, secure, and efficient technology environment that supports business operations. This highly visible, customer-focused role requires five days onsite and is ideal for someone who enjoys solving problems, supporting end users, managing technology assets, and driving exceptional service experiences across the organization. Note: This is a full-time (overtime eligible), onsite position based in St. Louis, MO, requiring attendance five days a week. Occasional travel between two local office locations is expected.ResponsibilitiesProvide hands-on technical support for hardware, software, and network-related issuesTroubleshoot and resolve incidents efficiently, escalating complex issues when necessaryCommunicate clearly with non-technical users to diagnose problems and deliver effective solutionsCollaborate with IT teams including network, systems, and cybersecurity professionals to ensure seamless operationsManage support tickets using ITSM tools, prioritizing tasks and ensuring timely resolutionMaintain accurate documentation and generate reports on support performance and service deliveryAssist in adhering to IT support policies and procedures. Ensure compliance with these policies and update them as necessary to reflect changes in technology and business needsRecommend and implement process improvements to enhance support efficiency and user satisfactionEnsure compliance with IT policies, updating procedures to reflect evolving technologies and business needsUphold security best practices and support adherence to organizational standardsAssist in planning and executing IT support-related projects and initiativesMaintain and update IT asset inventory, including hardware and software recordsParticipate in continuous improvement efforts within IT service management (ITSM)Perform other duties as assigned to support IT operationsQualificationsEducation and CertificationsHigh School Diploma or GED is requiredAssociates or Bachelors Degree in Computer Science or related discipline is preferredIndustry Certifications are a plus (i.e. CompTIA A+, Microsoft Certified, ITIL)Knowledge, Skills, and AbilitiesMinimum of 2 years in technical support or related IT positionProficiency in IT Asset Management and ITSM platforms (e.g., ServiceNow, Jira)Strong knowledge of computer systems, networks, and troubleshooting methodologiesExcellent verbal and written communication skills, including technical documentationExcellent time management skills and strong ability to prioritizeEffective problem-solving and critical-thinking skills; able to work independently and collaborativelyAbout Us Acosta, and its subsidiaries, is an Equal Opportunity Employer