Infrastructure Support Specialist

Job Description

Job Description

Job Overview:

Pay Range: $38.34hr - $49.75hr

Requirement/Must Have:

• Bachelor's degree in Computer Science, Information Technology or related field OR 7+ years of related IT experience.
• 3+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
• 3+ years of experience with incident and request management system like ServiceNow.
• 3+ years of experience supporting executives and VIPs.
• Understanding of basic networking technologies and principles.
• Must have the ability to work in a demanding environment, managing multiple priorities.
• Ability to identify, plan, install and support off-site meetings and conferences, as needed.

Responsibilities:

• Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes.
• Provide technical expertise including training, problem resolution, hardware, software, and operating system upgrades for end user computing devices.
• Follow established technology standards, policies, and support processes.
• Help establish and monitor metrics on service delivery and customer satisfaction.
• Provide end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, and Microsoft Teams.
• Support Local Area Network and Wireless Network.
• Support end user requirements associated with Active Directory, DHCP, DNS, print and file services.
• Manage and maintain local assets and configuration items in ServiceNow.
• Perform moves, adds, and changes.
• Participate in special projects, as assigned.
• Travel to offices or job sites for short term project support.
• Provide proactive and timely support to executives and VIPs.

Nice to Have:

• Experience in leadership, project management, or leading small teams.
• Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests.
• A+ certification preferred.

Skills:

• Hardware Support.
• Software Support.
• Operating Systems.
• Video Conferencing.
• Network Troubleshooting.
• Printing Infrastructure.
• ServiceNow.
• Microsoft Teams.
• Surface Hubs.
• Active Directory.
• DHCP.
• DNS.
• LAN/WLAN.

Qualification And Education:

• Strong verbal and written communication skills.
• Ability to communicate effectively with stakeholders and function within a local and distributed team environment.

Due to nature of job The candidate must have Ability to lift 50 lbs.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.