Account Manager

Job Description

Company Background

The Pineapple Agency is a creative experiential agency focused on immersive brand activations and live performance stages, while The Juice Shop is a co-located fabrication shop that brings those concepts to life through physical production. Together, they represent a hybrid of project-based creative services and fabrication operations, requiring disciplined operational planning, production management, and reliable on-time, on-budget delivery.

Addition LLC is redefining luxury hospitality through innovative technology and experiences. The company currently focuses on pioneering technology solutions for elite hospitality brands while also building out a portfolio that now includes The Pineapple Agency and The Juice Shop.

Company Background

The Pineapple Agency is looking for an Account Manager to take ownership of client relationships and project execution from planning through delivery.

We are looking for someone who can step into a fast-moving, highly collaborative environment, coordinate internal teams and external vendors, manage budgets and timelines, and keep multiple projects moving while maintaining a high level of client service.

You will serve as a key partner between our clients and internal teams, driving organization, communication, problem solving, and accountability throughout the project lifecycle.

If you enjoy building strong client relationships, bringing structure to complex projects, solving problems quickly, and taking ownership from planning through execution, this role may be a strong fit.

Essential Duties and Responsibilities

●      Develop, manage, and maintain detailed project plans, timelines, budgets, and resource allocations

●      Coordinate project schedules, client and vendor meetings, communications, and deliverables

●      Maintain current knowledge of all assigned projects, tasks, deadlines, and priorities

●      Manage multiple clients, brands, and projects simultaneously while ensuring work is delivered on time and within budget

●      Monitor project progress, identify risks and issues, and proactively drive solutions

●      Maintain project status documents, job trackers, burn reports, and project management systems

●      Coordinate internal project management software implementation, organization, and usage

●      Serve as a central point of communication between clients, vendors, and internal teams

●      Communicate project expectations, objectives, deliverables, deadlines, and priorities across departments

●      Organize client needs, project calendars, status meetings, and ongoing communications

●      Support the development and implementation of internal processes that improve productivity and project efficiency

●      Coordinate with Leadership, Creative, Production, Sales, and Marketing teams to ensure alignment and successful execution

●      Identify and vet creative talent and vendors based on project requirements

●      Hire and contract creatives and vendors on a project-by-project basis

●      Coordinate vendor relationships, deliverable, timelines, and expectations

●      Define project scopes, contribute to SOW assumptions, develop staffing plans, budgets, and timelines

●      Provide budget and staffing support for complex campaigns

●      Coordinate multiple facets of marketing campaigns across departments and ensure information is communicated to appropriate internal and external parties

Required Skills:

●      3-5 years of marketing agency experience

●      Excellent interpersonal skills - experience in client management is a necessity

●      Strong planning, organizational, and multitasking skills to effectively manage numerous programs and resources simultaneously

●      Experience in working with teams across multiple disciplines including strategy, creative, production, brand ambassadors, event producers and properties

●      Strong presentation skills and ability to effectively communicate strategy & concepts

●      Thorough understanding of experiential marketing

●      Excellent Project Management skills

●      Practical experience with project management tools, methodologies, and best practices

●      Practical experience with CRM software tools, methods, and best practices

●      Proven ability to creatively problem-solve in a fast-paced environment

●      Experience seeing complex projects through the full life cycle

●      Proven ability to execute projects within outlined scope, budget, and timeline

●      Excellent analytical skills

●      Strong work ethic and passion for delivering best-in-class consumer experiences

●      Extremely resourceful

●      Ability to meet tight deadlines

●      Strong interpersonal and communication skills

Education and/or Experience:

●       A degree or certification in a related field is preferred.

Physical Demands and Work Environment:

●      Prolonged periods of sitting at a desk (typically 6–8 hours per day).

●      Continuous use of a computer, including keyboarding, mouse navigation, and viewing detailed drawings on a monitor.

●      Regular movement throughout office, production, event, and client/vendor environments

●      Clear verbal communication for collaboration with project managers and field teams.

●      Ability to walk, stand, or move through manufacturing or construction environments.

●      Work performed primarily in an office environment with standard lighting and noise levels.

●      Occasional exposure to outdoor or industrial environments