Account Manager II - WCC Unsecured

Westlake Warrior | Account Manager II - Collections_Credit_Cards

90-day collectors will oversee handling accounts that have fallen over three payments past due. They will need to contact customer via phone and skip trace to locate customers that are difficult to get a hold of. The agent will have a monthly goal that needs to be reached. Agent will need to incorporate several skip trace techniques as well as negotiation skills to cure accounts. Agent will also have to use his/her skip trace knowledge to skip on customers.

Duties, tasks, responsibilities (include, but not limited to):

• Collect accounts that past due three or more payments.
• Bring delinquency down in set queue.
• Call customer that are past due three payments
• Skip trace to locate customers that are delinquent and collateral.
• Make arrangements and negotiate with delinquent accounts to bring current.
• Agent will need to be able to handle high volume calls in a fast-paced environment.

Knowledge, skills, licenses

• Skiptrace Knowledge
• Some experience in credit card collections or a related financial services role.
• Willing and able to work a flexible schedule including overtime and weekends
• Ability to multi-task in a fast-paced environment
• Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act
• Good computer and typing skills
• Team player
• Good negotiation skills; excellent telephone etiquette
• General knowledge of Microsoft Excel, and Outlook
• Web navigation and/or web-based applications

Education

• High School diploma or equivalent required.

Experience

• 3+ years of Backend subprime collections
• Auto Collections experience preferred

Full-time benefits

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

About Us

People. Purpose. Passion.

These are the hallmarks of Westlake Financial and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program "?) allows dealers to get an on-the-spot loan approval without waiting for callbacks, faxbacks, or rehashes. Westlake Financial is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles. Westlake's success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.

Westlake Financial Services