Field Service Technician

Field Service Technician

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.

Primary Role: Responsible for the installation, troubleshooting and maintenance of electronic communication systems. The Service Technician is responsible for installing and servicing the systems in the most efficient and effective manner to ensure minimum downtime and maximum performance. The technician is responsible for communicating system performance to the customer.

Responsibilities:

• Responds to customer's service-related issues promptly
• Tests and documents readings for customer's systems
• Updates customer files
• Troubleshoots and repairs electronic components
• Responsible for handling on-call duties
• Trains and instructs the customer on the proper use of the equipment
• Responsible for reading and interpreting wiring diagrams, schematics, and blueprints
• Responsible for operation of the following test equipment: Volt Meter, Ohm Meter, Multimeter, and Impedance Meter
• Assists with preventive maintenance of customer equipment. Responsible for accurate tracking on time sheets, service/installation tickets and inventory items
• Full compliance with company's and customer's safety program
• Other duties as required or assigned by company management

Accountability: The Service Technician will be accountable to the Service Manager. Secondary accountability will be to the other management team members, employees and customers of the company.

Qualifications: A two-year electronics degree or equivalent combination of education and 1-3 years' related field experience is desirable. A working knowledge of communications systems is required. Experience with VoIP, data networks, CCTV, and sound systems preferred. Strong troubleshooting skills required.

Education Requirements:

* Minimum: High school graduate. Must be able to read and write at Basic English proficiency. Must be able to compute basic math functions without difficulty. Can read CAD generated prints and build blueprints and riser diagrams. Has solid grasp of basic electronics/electrical theory formal instruction is preferred. Is proficient with PC and has proven aptitude in simple engineering and construction.

Preferred: CAT1 Certification, NICET certification. RCDD and factory training a plus.

Travel: Out-of-town travel is required.

Additional Skills and Abilities:

1. Excellent written and verbal communication skills.
2. Must be responsible, self-motivated, self-starter, personable and well-organized.
3. Superior customer service skills to deal with both internal and external customers.
4. Ability to manage multiple tasks simultaneously.
5. Strong interpersonal skills; ability to work with diverse groups.
6. Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, and Outlook.
7. Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.
8. Must be able to effectively handle stressful situations.
9. Must be able to read and effectively interpret general business documentation.
10. Valid and current driver’s license.
11. Must be able to use ladders and aerial work platforms.

Physical, Mental and Environmental Requirements:

1. Employees are required to stand, walk, climb, sit and use hands and fingers.

2. Some light lifting of objects up to 50 lbs. is required.

3. Reaching, grasping and carrying activities are also required.

4. The noise level in the work environment is usually moderate.

5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.