Housekeeper - Sheraton

Job Description

Job Description

When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.

This is a Sherman Associates owned Marriott International, Inc franchised location.

A Housekeeper is responsible for the operations of cleaning rooms, public space cleaning, laundry production and other related areas of the hotel. Work closely with the Housekeeping Supervisor to cover days off and train staff, help with scheduling and other duties as assigned.

Schedule: We can work with you to accommodate full- or part-time employment! Both weekday and weekend availability is strongly preferred; shifts start at 9 am and are typically done at 5 pm.

Essential Functions

• Clean guest rooms in accordance with established quality and performance standards to allow a sufficient quantity of vacant and clean guest rooms for sale
• Report, turn in, all lost and found items from guest rooms, and throughout hotel
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering
• Replace dirty linens and towels with clean items, make beds and fold towels, and clean bathrooms
• Replace guest amenities and supplies in room
• Remove trash, dirty linen, and room service items
• Check that all appliances are present in the room and in working order
• Straighten desk items, furniture, and appliances
• Vacuum carpets and perform floor care duties (e.g., in guest rooms and hallway)
• Dust, polish, and remove marks from walls and furnishings
• Organize and stock cleaning cart and organize linen closets on floors assigned
• Perform other duties as requested (i.e. cleaning unexpected spills; executing special guest requests)
• Report/communicate any maintenance needs found in guest rooms while cleaning
• Assist other housekeeping associates in maintaining clean and organized work and public areas
• Anticipate customer needs with the ability to change goals and direction quickly
• Maintains customer service and excellent relations with guests, visitors, vendors and other external or internal organizations
• Comply with safety regulations and maintain clean and orderly work areas
• Meet standards for room completion with quality results

MINIMUM REQUIREMENTS

• No prior housekeeping experience required; Customer service experience in the hospitality industry strongly preferred
• Must be at least 18 years of age
• Ability to communicate effectively and follow directions in a multi-lingual environment
• Must maintain a neat, clean, and well-groomed appearance
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel
• Ensure compliance with brand standards, federal, state and local hotel laws regarding health and safety services

WORK ENVIRONMENT

• While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration
• The employee is occasionally exposed to a variety of extreme conditions at construction job sites
• The noise level in the work environment and job sites can be loud
• Exposure to/handling of biological substances such as blood, urine, and vomit

PHYSICAL REQUIREMENTS

• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
• Must be able to lift up to 50 lbs. on a regular and continuing basis
• Must be able to push and pull carts and equipment weighing up to 200-lbs. on a regular and continuing basis
• Requires frequent kneeling, squatting, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity

ADDITIONAL SCREENING REQUIREMENTS

• Must successfully meet criminal background screening requirements for position.