Operations Associate

Operations Associate

The Operations Associate at Alphaland is responsible for best-in-class member and guest experience across all front-facing areas of Alphaland.

Main Responsibilities

• Greet every member and guest with energy, enthusiasm and professionalism upon entry and exit.
• Create a welcoming, high-energy, and community-driven environment.
• Build rapport with members through consistent engagement
• Proactively assist members with questions, needs, or concerns
• Uphold Alphaland's brand standards in every interaction

Other Job Duties & Responsibilities

• Execute accurate member check-ins, account verification, and day pass sales.
• Assist members with billing, account updates, payments, and general inquiries
• Collaborate with Account Managers to support new member onboarding and overall member experience
• Proactively drive retail and product sales through product knowledge, recommendations, and active engagement
• Execute all POS transactions, including purchases, returns, and exchanges with accuracy and accountability
• Maintain retail floor standards by organizing, folding, sizing, and replenishing merchandise throughout each shift
• Execute all retail floor sets, including new product drops, layout changes, and visual merchandising updates as directed
• Process incoming inventory by receiving, organizing, tagging, and preparing product for the floor
• Execute outbound inventory processes, including packing, documenting, and preparing items to be returned to warehouse as needed
• Maintain strong facility standards by ensuring cleanliness, re-racking weights, organizing equipment, and identifying operational discrepancies
• Other duties as assigned by management

Department: Alphaland Gym

Reports To: Gym Manager

Location: HQ - Onsite

FLSA Status: Hourly/Non-Exempt

Required Qualifications:

• Education: A high school diploma or equivalent
• Skills:
• Previous customer service experience
• Strong interpersonal and communication skills
• Ability to multitask in a fast paced environment
• Preferred Skills/Experience:
• Previous experience using ABC Ignite or Shopify
• Experience in fitness, retail, or hospitality environments

Traits/Characteristics

• Flexible, collaborative, & a team player
• High energy & presence
• Thrive in a fast paced, cross functional team environment
• Excellent time management and proactive problem-solving skills

This job description is intended to provide an overview of the responsibilities, qualifications, and expectations for the Operations Associate role. Specific duties and job scope may evolve in line with company goals. Employment is at-will, subject to the terms outlined in the employment agreement.