Cafe Supervisor, Main Lodge

Sugar Bowl Resort is looking for a Cafe Supervisor to lead the minute-by-minute, day-to-day management of our Front of House F&B team at Main Lodge. You’ll be willing and able to provide exceptional customer service in every situation, 100% of the time — not just to our Village homeowners and guests, but to every teammate you work alongside. This role calls for sharp problem-solving and troubleshooting instincts, a level head under pressure, and a genuine commitment to Sugar Bowl’s policies and standards at all times. If you take real pride in running a tight, welcoming operation and love developing the people around you, we’d love to have you leading our cafe. Why Sugar Bowl? Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to “sunny California” since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts alike. Who You Are 1 year+ of previous management experience in Food & Beverage or Hospitality Exceptional verbal and written communication skills Comfortable handling multiple tasks at once while providing positive, exceptional leadership Excellent interpersonal and communication skills Holds, or is willing to obtain, Responsible Beverage Service (RBS) certification Holds a current California Food Handler’s certification A genuine sense of pride and ownership in your position, department, and the resort as a whole Focused on making the department look exceptional through consistent hard work and attention to detail Calm and level-headed under pressure, with sharp problem-solving and troubleshooting instincts Warm and approachable, with a natural ability to build trust with the team quickly Available to work evenings, weekends, and holidays as needed for a resort operating schedule Open to learning new skills and supporting other departments as needed — a versatile, team-first mindset What You’ll do Assist with the opening and daily operations of the Main Lodge Cafe Assist in training, developing, and supervising Front of House team members Maintain high integrity in all guest financial interactions Communicate clearly and concisely, both written and verbally Maintain extensive knowledge of all menu items, and be willing to assist in the kitchen if needed Assist in delegating responsibilities to Front of House team members Assist the General Manager with monthly inventories of all products Maintain a great relationship with all team members Assist with stocking and maintaining inventory levels in all guest areas Maintain consistently high service standards and promote them to the team Uphold excellent safety, sanitation, and cleanliness practices Assist with weekly, meaningful safety meetings with all team members, documented properly Exercise excellent listening skills with both external and internal guests Help create a courteous, friendly, professional, and team-focused work environment Maintain consistent opening and closing duties per checklists Cross-train and lend a hand in other departments as needed, building a broader understanding of resort operations Physical Requirements Standing and walking for extended periods throughout a shift Comfortable moving between front-of-house and kitchen areas as needed Manual dexterity for cash handling, point-of-sale systems, and stocking inventory Comfortable lifting and carrying supplies and inventory up to 30 lbs Sufficient visual and auditory acuity to supervise a busy floor and respond quickly to guest and team needs Winter Benefits Employer sponsored 401k plan after 1,000 worked hours and one (1) year of service Paid sick time Employee Assistance Program (EAP) Professional development opportunities Free ski and tubing passes for employees Free ski passes for dependents 50% off food at our restaurants Free group ski and snowboard lessons for employees Employee discounted lift tickets for family and friends Lift ticket discounts at multiple resorts including 24 Mountain Collective destinations Hotel discounts Employee ski reciprocal programs #J-18808-Ljbffr