Service Delivery Manager

Service Delivery Manager

Bellevue, WA (Day 1 onsite or Hybrid)

Long Term

Must have skills:

Strong experience in various ITIL areas like Incident management, Service Management, Problem management, Change management etc, along with knowledge in one of the cloud platform (AWS, Azure).

Skill 1 Incident Management

Skill 2 Service Management

Skill 3 Problem Management

Skill 4 Change Management

Service Delivery Manager who will ensure efficient and effective delivery of multi-cloud management and operations services compliant to defined SLAs and KPIs, maintain client satisfaction and oversee service performance improvement.

Responsibilities:

Oversee delivery of multi-cloud support service by coordinating efforts of multiple teams to ensure timely and high quality response. Responsible for ensuring compliance with defined service level agreements(SLA) and Key performance indicators (KPI)

Track and monitor the performance of services, identify areas for improvement, and implement changes as needed.

Continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.

Foster positive work environment and build culture of automation & innovation to improve service delivery performance.

Maintain positive relationship with all stakeholders and ensure proactive response to their inquiries and concerns.

Prepare operational/strategic reports based on defined cadences and present to Steering & Operational committees. Proactive identification of issues and risks, prepare strong mitigation/resolution plans.

Experience:

10+ years of progressive experience working as a Technical Delivery Manager or Service Delivery Manager.

Strong multi-cloud (preferred AWS & Azure) and operations management skills.

ITIL or similar certifications strongly preferred.

Excellent communication, research, analytical, and documentation skills.

Ability to handle multiple, concurrent activities; manage teams effectively and be responsive to users and stakeholders in a timely manner.

About Us: InterSources Inc

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.