Service Delivery Manager

Join to apply for the Service Delivery Manager role at Diversified 1 week ago Be among the first 25 applicants Join to apply for the Service Delivery Manager role at Diversified This range is provided by Diversified. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $129,960.00/yr - $158,840.00/yr Overview The Service Delivery Manager, Media is responsible for leading and delivering high-quality, client-focused managed services for media, studio, live production and broadcast operations. This role oversees day-to-day service delivery, team management, and client relationships for a portfolio of media clients, ensuring smooth operations across the media supply chain, live streaming, studio production, and engineering. The ideal candidate combines technical fluency with operational leadership and a client-centric mindset. Primary Duties and Responsibilities Provide on-premises leadership and operational oversight for a multi-disciplinary technical organization, including Broadcast Operations Center (BOC), Media Supply Chain, Broadcast Engineering, AV Services, and Studio/Production teams. Oversee the day-to-day coordination, performance, and alignment of all technical teams to ensure seamless delivery of live events, studio productions, post-production workflows, and internal/external media distribution. Act as the primary point of escalation for high-priority issues across all departments, ensuring fast, effective resolution while minimizing downtime and production risk. Develop and implement cross-functional workflows, communication protocols, and escalation procedures to unify and streamline collaboration across teams. Ensure operational readiness of all systems, including playout infrastructure, AV meeting spaces, production networks, signal flow, media ingest, transcoding, and content delivery platforms. Monitor performance metrics and KPIs for each team and function; identify process gaps, resource needs, and opportunities for improvement. Partner with engineering leads to plan and manage preventative maintenance, infrastructure upgrades, and system migrations across AV, broadcast, and media supply chain systems. Support and enforce compliance with SLAs, SOPs, and broadcast/media best practices , while ensuring high service quality and system reliability. Provide mentorship, coaching, and performance feedback to team leads and individual contributors across all functional areas. Collaborate with IT, facilities, and external vendors to support project delivery, security compliance, and system integration efforts . Ensure all technical teams are aligned with production schedules, business priorities, and operational requirements. Physical Working Environment/Location Washington DC Area– or closest Diversified office -Sterling VA Role requires the ability to move 50-75lbs of equipment as needed. Travel/Mobility necessary Qualifications Education/Certifications: Bachelor’s degree in Film/ TV, Broadcast Engineering, Media Technology, IT, or equivalent experience. Knowledge, Experience and Skills 5+ years in broadcast, post-production, technical operations, engineering, or media operations, live events meeting support. TS Clearance is a PLUS or ability/willingness to become TS Cleared. 2+ years in a client-facing service or team leadership role. Familiarity with platforms such as Avid, Adobe Creative Cloud, Telestream Vantage, cloud-based MAM systems, live streaming encoders, and IP video/audio workflows (ST 2110, NDI, Dante). Understanding of Audio/Video signal flow, IT & Networking, Media file formats & Codecs, Cloud and virtualized workflows, Broadcast & production systems, and Control & automation. Strong understanding of the following roles – Control room, Studio operations, Live production, Broadcast production, Media production, and technical production. Strong understand of the following positions – Studio Engineering, Technical Studio, Studio support, Broadcast operations, Av Control room, and Production engineering. Strong understand of Media Supply chain – operations, workflows, and staffing Experience working on prem and remotely Experience with recruitment, employee management, and general HR concepts preferred. People leadership skills, technical capability, professionalism, self-motivation, self-discipline, focus and attention to detail. Working knowledge of SOWs, Contracts, Managed Services and Deliverables is a major asset. Experience working within a ticketing system and managing service tickets/incidents. Ability to shift quickly between tasks in a fast-paced environment. Ability to organize and schedule work & personnel effectively. Experience working in a corporate environment is an asset. Strong Microsoft Office skills are required (PPT, Excel especially) What We Offer Along with competitive compensation, you will be eligible for the following benefits: Multiple medical plan options to suit your family’s needs Dental (including orthodontic coverage) and vision plans Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP) Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401k with Employer Match Paid Time Off and Paid Holidays Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services And much more To learn more about becoming part of the Diversified team, visit us at our career siteor email us at View email address on click.appcast.io. Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law. We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered. If you require a reasonable accommodation to participate in the application or interview process due to a disability, please contact View email address on click.appcast.io so we can assist you. Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Consulting Industries IT Services and IT Consulting and IT System Operations and Maintenance Referrals increase your chances of interviewing at Diversified by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Tuition assistance Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Service Project Manager” roles. 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