Housing Stability Coordinator

Job Description

Job Description

About Community Housing Network

Community Housing Network (CHN) is a nonprofit organization committed to providing homes for people in need through proven strategies of homeless prevention, housing assistance, affordable housing development, community education, advocacy, and referrals. Since 2001, CHN has served as the leading housing resource nonprofit organization in southeast Michigan and serves thousands of families and individuals annually who are facing homelessness, people with disabilities, low-income households, and other vulnerable Michigan residents. 

Community Housing Network is building thriving communities and overcoming homelessness and housing instability  through a work environment dedicated to empowering a work/life balance success through our Core Values: Inclusion, Integrity, Innovation and Passion. 

Community Housing Network provides excellent employment opportunities with competitive salaries and a comprehensive benefit package. All full-time employees enjoy a rich package of benefits including:

• Health Insurance
• Dental
• Vision
• Health Care and Dependent Care Flexible Spending
• 401k
• Life Insurance
• Long Term Disability Insurance (Full-Time Salary staff)
• Voluntary Products: Short Term Disability Insurance, Life Insurance, Pet Insurance, Hospital Indemnity, Critical Illness, Accident
• Generous Vacation and Medical Leave Time

Community Housing Network is an equal-opportunity employer recognized by the Detroit Free Press as a Top 100 Workplace and honored as a Crain’s Cool Place to Work. 

Housing Stability Coordinator

Department: Programs

Reports to: Housing Stability Supervisor

Employment Status Classification: Full-Time Salary; Exempt

Job Description Summary:

The Housing Stability Coordinator is responsible for providing strength based, housing case management while engaging in compassionate and empowering problem-solving conversations with program participants, community partners, and team members to encourage housing stability. The coordinator will actively participate in the coordinated entry system as well as the larger service network as needed. The coordinator will also contribute to outcomes and continuous quality improvement at the agency and Continuum of Care level. 

Essential Functions:  

• Meet program participants to complete required paperwork and conduct a full assessment for the applicable grant funding and resources. 
• Provide housing case management services following Critical Time Intervention and Housing First models using a strength-based, person-centered approach. 
• Develop individualized housing stability plans in collaboration with the participant receiving services. 
• Explore long term affordable housing opportunities for program participants. 
• Conduct monthly home visits with housed program participants to review housing goals, continued eligibility, and exit planning. 
• Document all case notes within the Homeless Management Information System per grant and agency requirements.
• Explore, identify, and link program participants to community resources related to their unique household needs. 
• Participate in community-based activities when appropriate, representing Community Housing Network at community forums, workgroups, and events as requested. Some activities may include evening and weekend hours.
• Continue to refine skills and stay abreast of best practices and program changes through additional training and community events. 
• Navigate participant general and emergency support as needed.

Qualifications and Skills:

• Experience in case management or related field preferred.
• Strong communication skills, both verbal and written, with experience interacting effectively with vulnerable populations (i.e., people experiencing homelessness, domestic violence, at-risk of homelessness, and those who have a mental or physical health disability).
• Lived experience; or Bachelor’s degree in social work or human services related field; or two years of human service-related experience and/or training, or equivalent combination of education and services. 
• Demonstrated ability to work independently and collaboratively in a fast-paced environment.
• Working knowledge of the Coordinated Entry System and other community resources and services related to housing and supports is essential.
• Must possess proficient computer skills, and be well organized, proactive, and self-directed. Must also be attentive to details and multitask in a fast-paced environment. 
• Valid driver’s license and personal automobile coverage limits minimum: Bodily Injury $100,000 each person, $300,000 each occurrence Property Damage $100,000 each occurrence.

Agency Expectations:

• Commitment to confidentiality, integrity, and adherence to organizational values.
• Adhere to agency policies and procedures.
• Demonstrate exceptional communication and organizational skills.
• Maintain a positive and respectful attitude.
• Demonstrate flexible and efficient time management and ability to prioritize workload.
• Consistently report to work on time and prepared to perform duties of position.
• Have a strong work ethic that equally prioritizes the needs of participants and the needs of the organization.
• Proactively and effectively communicate the knowledge gained from education/trainings/conferences to others in the organization through the use of presentations, emails, and conversations. 
• Execute all duties within the framework of Housing First and trauma-informed care principles.
• Prioritize cultural understanding, respect, resilience, adaptability, conflict resolution, and resourcefulness.
• Upholds organizations core values of integrity, inclusion, innovation, passion and vision within our organization and the people we serve.

Travel:

Travel required within the communities served.

CHN reserves the right to require a motor vehicle record check with respect to any employee where driving is an essential function of the position.

Work Environment and Physical Demands:

This position includes field-work, in-office work and remote work (from home office).

The primary function of this job requires travelling to community partner locations, shelters, community spaces, program participant homes, and meeting program participants in the field.

While performing the functions of this job, the position is both sedentary and at times requires the ability to be active including standing, walking in the outside elements, in and out of vehicle bending, lifting and/or arranging files and office products and supplies and may require employee to periodically stand on a short step stool to access files.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.