Client Account Manager

This is a remote position, but the candidate must reside in the Northeast (Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont, New Jersey, New York, Pennsylvania, Delaware or Maryland) and be located near a major airport. About Us: TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible. Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future. TeleSpecialists Offers: A great culture with a team environment A fun, diverse work environment A rapidly growing company with career advancement opportunities Medical, Dental and Vision benefits Paid Vacation Leadership Training Classes Tuition Reimbursement About the Role: The Client Account Manager (CAM) is a results-driven professional responsible for managing a portfolio of client accounts, strengthening long-term client partnerships, and identifying opportunities to grow revenue through strategic sales and cross-selling. The role uses a consultative, client-first approach to understand client needs, resolve issues, support retention and renewals, and maximize account value. Working collaboratively within and outside the Strategy & Growth Division, the CAM partners with cross-functional teams to deliver exceptional client experiences and contribute directly to TeleSpecialists' growth. Essential Duties and Responsibilities: Proactively identify and engage decision-makers within client organizations to achieve individual and team revenue goals. Consistently meet or exceed annual cross-sales targets using a consultative sales approach. Develop and execute account growth strategies by leveraging industry knowledge and client insights. Footprint Growth Build and nurture influential relationships with key stakeholders to drive account expansion. Identify growth opportunities through active listening and data analysis, positioning TeleSpecialists as a trusted partner. Develop client advocates and referenceable accounts to drive further market penetration. Retention & Renewal Lead proactive renewal discussions with a focus on solution-based negotiations. Collaborate with internal teams across Sales, Finance, Quality, and Medical Staff divisions to address challenges and ensure client satisfaction. Partner closely with PSAMs to integrate physician feedback and issue trends into renewal strategies. Implement effective retention strategies to minimize churn and maximize client lifetime value. Customer Satisfaction Management Serve as a client advocate by proactively addressing and resolving client issues. Establish and monitor key performance indicators (KPIs) to track client satisfaction and loyalty. Communicate insights to internal teams and recommend data-driven actions to improve outcomes. Account Management Develop and implement comprehensive account management plans, including relationship mapping and regular account health assessments. Conduct onsite visits, virtual meetings, and executive briefings to maintain strong client relationships. Lead internal and external stakeholder meetings at corporate, division, and facility levels. Ensure Salesforce is updated to reflect all key account activities and follow-up commitments. System/National Accounts Support the VP/Director of Client Account Management and VP of Business Development in managing large, complex accounts. Contribute to the development of key account strategies, ensuring consistent value delivery across portfolios. Lead the execution of annual or bi-annual client surveys. Analyze feedback to identify trends, implement corrective actions, and achieve Net Promoter Score (NPS) goals. Collaborate with internal teams to support continuous improvement in service delivery. Market Analysis & Growth Opportunities Conduct market and competitor analysis to identify new growth opportunities. Utilize strategic insights and active listening to generate cross-sale opportunities. Develop and present data-backed recommendations to senior leadership and clients. Qualifications: Bachelor's degree in Business Administration, Healthcare Administration, Marketing, Finance, or a related field required; advanced degree in healthcare operations, management, financial planning, healthcare policy, or a related field preferred. Five (5) or more years of experience in sales, consulting, strategic project management, or account management within a healthcare organization required. Proven success managing enterprise- and facility-level client relationships, including complex accounts. Demonstrated ability to achieve revenue targets and drive business growth. Proficiency with CRM platforms such as Salesforce, HubSpot, or an equivalent system. Certified Account Manager (CAM), Project Management Professional (PMP), or equivalent certification preferred. Knowledge, Skills, and Abilities: Consultative problem-solving skills with a client-first mindset and strong sales acumen. Exceptional relationship management, verbal and written communication, negotiation, and persuasion skills. Strong analytical skills with experience interpreting data, monitoring KPIs, and developing actionable recommendations. Strategic thinking with a focus on long‑term account growth, client retention, and revenue expansion. Ability to influence decision‑makers, build client advocacy, and drive organizational alignment. Ability to lead and collaborate across cross‑functional teams to implement solutions and resolve client issues. Knowledge of complex healthcare environments, including hospitals and payer‑provider settings. Understanding of the telehealth and healthcare technology industry. Ability to work effectively, remain resilient, and adapt in a fast‑paced, results‑driven environment. Travel Requirements (if applicable): Travel is required for onsite client visits, meetings, executive briefings, and other account‑management activities. Frequency and percentage of travel will vary based on assigned client portfolio and business needs. Other Duties: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties, responsibilities, and activities may change or be assigned at any time based on business needs. Physical Requirements: Must be able to remain in a stationary position (sitting or standing) for prolonged periods, often up to 75% of the workday. Needs to occasionally move about inside the office to access file cabinets, office machinery, or shared workspaces. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and printer. Must be able to exchange accurate information with clients and co-workers in person, over the phone, and via digital platforms. Occasionally moves or transports office supplies, files, or equipment weighing up to 25 pounds. Occasionally positions self to maintain files in cabinets or access equipment stored in low or high areas. Requires close visual acuity to perform activities such as preparing and analyzing data, transcribing, and viewing a computer monitor for extended periods. Equal Employment Opportunity & ADA Statement The Company is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. The Company will provide reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws. #J-18808-Ljbffr TeleSpecialists