Tenant Services Coordinator

A nationally recognized commercial real estate firm is seeking a polished, highly organized, and client-focused Tenant Services Coordinator to join its dynamic team at one of its premier office properties in the Northern Suburbs of Chicago. This is an exciting onsite opportunity to be at the center of daily property operations, working alongside property management, tenants, vendors, and building staff in a fast-paced, collaborative environment where exceptional service is the standard. This position offers a salary of $55-65K, commensurate with experience. In this role, you will be a key driver of operational excellence, helping ensure the building runs seamlessly while contributing to a first-class tenant experience every day. The ideal candidate is proactive, detail-oriented, and thrives in a service-driven environment where multitasking and strong communication are essential. This is a fantastic opportunity to join a well-respected organization offering long-term stability, exposure to multiple facets of property management, and room for continued growth within the commercial real estate industry.

Responsibilities of the Tenant Services Coordinator:

• Act as the primary liaison for tenants, vendors, and building staff, ensuring prompt and professional handling of daily service requests and property needs
• Coordinate tenant move-ins, move-outs, and onboarding processes while ensuring adherence to building standards and procedures
• Oversee tenant work order requests from initiation through resolution, maintaining clear communication and strong follow-through
• Support tenants with questions related to invoices, building services, and lease administration in a timely and service-focused manner
• Draft and distribute tenant communications and building notices in alignment with property management direction
• Assist with monthly financial processes, including tenant billing, accruals, and vendor invoice coordination
• Support tenant receivables tracking and assist with collection efforts as needed
• Help coordinate key building initiatives, including safety drills, emergency preparedness activities, and tenant communications

Qualifications for the Tenant Services Coordinator:

• Bachelor’s degree required
• 2+ years of administrative or office experience in a professional business environment
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting
• Excellent written and verbal communication skills with a polished, professional demeanor
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
• Familiarity with property management systems such as MRI, Angus, Avid, Adobe, or similar platforms preferred
• Strong attention to detail with a proven ability to follow through and ensure accuracy in all tasks
• Ability to build positive relationships and communicate effectively with tenants, vendors, and internal teams while maintaining a strong service mindset

P-2