Scheduler

Overview The Cancer Center of Kansas (CCK) is seeking a full -time, on-site Scheduler to join our team in our Wichita , KS offices. The typical work week is Monday through Friday, 8:30 AM – 5:00 PM with no major holidays, no on-call and no weekends. As part of The US Oncology Network and with over 40 years beingestablishedin Kansas, CCK delivers quality, personalized cancer care to communitiesacross the state.Our physicians and staff treat patients in over 18 locations throughout the state. Ourmanagement andphysician teamscontinue tobe recognizedin our communitiesfor Excellence in Healthcare!With our mission in mind, we valueeach and everyemployee for their life-savingexpertiseand the role they play in making our patients’ lives as easy and comfortable as possible. Our employees are our most valuableresource. They help us create and continue to deliver on our mission. In CCK’s partnership with the US Oncology Network, one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America and supported by McKesson Corporation, weare able toextend an extremely competitive offering of benefits to employees, including: Medical Health Care Dental Care Vision Plan 401-K with a matchingcomponent Life Insurance Short-term and Long-term disability FSA and HSA Legal Insurance Competitive Paid Time Off Plan Wellness & Perks Programs What does this position entail? Under general supervision,thisroleis responsible forscheduling and managingpatientorders andappointments in an efficient andtimelymanner. Answers all incoming calls, messages and patient-facing questions or scheduling needs during clinic.This position requiresa high levelof customer service and ability to effectively prioritize tasks. The position serves as aprimary point of contact andliaison betweenpatientsand medical staff. Supports and adheres to the US Oncology Compliance Program,includingthe Code of Ethics and Business Standards. Responsibilities The essential duties and responsibilities of this position are: Answers all incoming callsandmessages andassessesthe message’s priority level and needtoappropriatelyanswertheinquiries, take amessageand return a call,or direct tootherclinicpersonnel. Obtains and communicates messages accurately andin a timely manner. Efficiently schedulespatients in the computer system according to providerand office guidelines. Ensurespatientsaccounts are up to date withaccuratedemographics,preferencesand records before and in-between appointments. Cancels orreschedulesappointments based on physician schedule changesor patientnotices andnotifies relevant clinic personnelof the change. Maintains their assignedprovider or resource specific ordersqueueby accurately and efficiently scheduling orders entered by our medical staff, requiring multi-tasking and attention to detail and processes. Communicates physician schedule changes toappropriate coworkers. Demonstrates understanding of patient confidentiality to protect both patients and the clinic/practice. Followspoliciesand proceduresof all relevant departments and workflows. Covers other front office functions as requested. Prepares correspondence, memos, forms, and other documents as requested by supervisor or medical staff. Coordinates internally to gather necessary pre-certifications or authorizations asrequired. Communicates with patients about scheduled items, including potential prep work needed, and gathers required patient information for our systems or the scheduling of appointments internal or external. Maycoordinate to scheduleexternal appointments with hospitals,clinicsand organizations for established patients. Schedules and completes paperwork associated with referrals sent by our medical staff. Has a basic understanding of medical terminology related to tests and surgical procedures, including coding, and can look up codes specific to diagnoses, surgeries, and scheduling procedures. Appropriatelymaintainspatient accounts in the EMR and PMS systems. Collaborateswith healthcare providers tooptimizeappointment availability and patient flow. Remains current on all compliance requirements and in part,demonstratesknowledge of Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient’s records and information. Attends required, applicable meetings. Remains current on all compliance requirements. Ensures all applicable policies and procedures of the company and Network are followed. Other duties as requested or assignedincludingcoverage within the department. Performs other tasks as reasonably requested by a provider or member of the Management Team, as applicable to the role. Supervisory Responsibilities None. Qualifications The ideal candidate for the position will have the following qualifications: Basic Work Requirements: Ability to work in a fast-paced environment forlong periodsof time while seating and viewing computer monitors. Ability to perform basic computer functionsand isfamiliar with Microsoft Office Applications. Ability to enter data into various electronic systems whilemaintainingthe integrity and accuracy of the data. Ability to type a minimum of 40 wpm is preferred. Ability tooperatea multiline phone system and utilizeappropriate phoneetiquette. Knowledge of medical terminology and familiarity with ICD10 codes is preferred. Possesses strong customer service skills and professionalism. Education/Training: High school diploma or equivalent required. Minimum threeyearsoffice experience, preferably in a medical office setting. Experience: Must have excellent communication skills, written and verbal.Proficiencyin Microsoft Office (Outlook, Word, Excel)required. Experience in EMRand or PMSsystems a plus. Competencies: Uses Technical and Functional Experience:Possessesup to date knowledge of the profession and industry; is regarded as an expert in the technical/functional area; accesses and uses other expert resources whenappropriate. Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities,ambiguityand rapid change; shows resilienceinnthe face of constraints, frustrations, or adversity;demonstratesflexibility. Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty. Shows Work Commitment: Setshigh standardsof performance; pursues aggressive goals and works efficiently to achieve them. Demonstrates Team-Oriented Characteristics: Fosters a positive and productive team environment by working effectively with others and offering help when able. Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improvesefficiencies. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting forlong periodsof time; also stooping,bendingand stretching for files and supplies.Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient tooperatea keyboard, calculator, telephone,copierand other office equipment. Vision must be correctable to20/20and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Exposure to communicable diseases, toxic substances, medicalpreparationsand other conditions common to an oncology/hematology clinic environment may occur.Work is performed in an office environment.Requires comfort in working in a team environment and havingfrequent interaction with staff, patients,visitors,and physicians. #J-18808-Ljbffr US Oncology Inc.