Receptionist/Admin Assistant

Job Title

Assists in daily operations of dealership by greeting and cashing out customers, answering the telephone, transferring calls and recording messages for all dealership personnel.

Qualifications

License- Driver's License (DL)
Education - High school diploma (or equivalent)
Skills- Read and comprehend instructions and information, Strong communication skills, Ability to meet company's production and quality standards

General Expectations

Devote self to ensuring customer satisfaction
Inquire about management, production, and quality requirements established by the company
Develop and maintain effective listening skills
Understand and follow company rules, policies and expectations
Establish personal performance goals consistent with company standards of productivity and devise a strategy to meet goals
Understand terminology of business and remain current with technology changes in products and service
Know and comprehend federal, state, and local requirements which govern the company's business
Attend company meetings as required
Participate in performance management
Uphold company's non-disclosure and confidentiality policies and agreements
Follow lawful directions from supervisors
Interact well with others and positively influence employee morale
Work evening, weekend, and holiday work hours as required
Maintain professional personal appearance

Job-Specific Responsibilities

Conduct telephone transactions efficiently in a courteous, friendly, and polite fashion.
Greet and assist customers by providing requested information, forwarding calls, or documenting messages.
Provide quality assistance to dealership personnel to support high-quality productivity in all departments of the dealership
Establish and maintain easy and accessible filing system for all necessary documents
Receive and distribute reliable and current messages to dealership personnel.
Order required office supplies
Cash-out customers.