Receptionist

Midtown Clinic Front Office Coordinator

Salary: Starting $17.00 per hour, commensurate with experience

Work Schedule: Monday-Friday, 40 Hr. Work Week, Schedule to be assigned

Position Summary

First point of contact for patients arriving at the Midtown Clinic and for patients calling in. Responsible for all check-in and check-out processes of patients. Will schedule all in-house appointments, tests, and procedures for patients in office and over the phone.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Greets patients in a prompt and courteous manner, provides support and guidance as needed, and maintains a positive customer service environment
• Obtains completed patient forms and signed acknowledgement of receiving copies of office policies and legally required documents
• Updates patient demographic and payment-related information
• Performs insurance benefit verification
• Collects monies due for patient visits (e.g., co-pay, deductible, co-insurance, self-pay) and refers to the Billing department when appropriate
• Scans patient registration documents and insurance cards into patient's electronic health record
• Checks patients in and out for appointments
• Answers telephone, schedules appointments, directs/transfers calls to appropriate departments
• Performs daily balancing of payment batch
• Sort and distribute faxes and other patient correspondence
• Monitors provider schedules and organizes patient flow
• Maintains clean, orderly reception area and lobby
• Assists with scanning and indexing of documents into the EMR
• Participates in clinic process improvement activities and team meetings to ensure efficient operations
• Understands and follows all HIPAA guidelines and procedures.
• Reliable attendance and punctuality
• Other duties as assigned

Position Qualifications

Certificates & Licenses: N/A

Education: High School Graduate or General Education Degree (GED)

Experience: One to two years medical office experience preferred. EHR experience preferred (we use eClinicalWorks). Microsoft Office experience a plus.

Knowledge, Skills & Abilities

Knowledge of:

• Customer service concepts
• Payer regulations and requirements related to insurance including verifying eligibility and determining Good Faith Estimates
• Grammar, spelling and punctuation
• Medical terminology, office procedures and documentation principles
• HIPAA guidelines and procedures

Skilled in:

• Operating a computer, scanner, card readers, headsets, telephone and copy machine
• Answering a multi-line phone system
• Customer service and professionalism
• Accuracy in data entry and attention to detail

Ability to:

• Project a pleasant and professional image
• Establish and maintain effective working relationships with patients, staff and other involved with patient care
• Identify problems and recommend solutions
• To prioritize tasks and manage time effectively
• Be prompt and present during scheduled work hours.

Competencies

Performance evaluations are based on the individual's accuracy, accountability, adaptability, communications (oral and written), customer service, attention to detail, initiative, integrity, interpersonal skills, judgement, organization, problem solving, and time management.

Work Environment

• In person
• Outpatient clinic
• Patient-focused
• Teaching environment