Universal Banker

Customer Service RepresentativeProvides high quality customer service by meeting the needs of customers in an efficient and friendly manner while both servicing transactions and handling needs assessment and new account opening. The candidate must be enthusiastic about developing and maintaining relationships with customers in order to achieve banking center and individual sales goals and objectives.Specific Job DutiesActs as the customers' first point of contact with the Bank, by serving the customers' total financial service needs by recognizing and uncovering opportunities and contributing directly to the success of the banking center.Responsible for a broad range of basic to moderate activities in the banking center including:transaction processingnew account salescustomer servicingreferral generation.Supports the Banks' sales objectives and campaigns by selling and cross-selling Bank products in order to expand and maintain existing relations while processing transactions.Assists the banking center management with day-to-day transactions, including but not limited to:approving transactionspreparing reportsresearching and resolving issues as well as responding to all customer inquiriesComplies with Bank policy and follows procedures to include state and federal banking regulations.Maintains knowledge of all internal security policies and procedures.Maintains client confidentiality and ensures top level client service in handling all transactions professionally.Provides support to the credit functions of the Banking Center including updating loan data, gathering and assembling proper documentation for customer loans.Ensures that loan files contain proper documentation, signatures, and other relevant data.Answers, telephone, electronic and written inquiries concerning loan information.Actively refers leads on loans, deposits, Treasury, brokerage, and other services to appropriate specialists.Participate in Sales, Service, Compliance and Product TrainingAssist in maintain branch lending policies and procedures.Represents the bank in community affairs and civic organizations.Job RequirementsHigh School Diploma or GEDYears of functional/professional experience: Must have a minimum of two years of prior personal banking or teller experience with major emphasis on customer serviceTwo years of loan experience preferredUnderstands basic knowledge of bank deposits, lending products, credit products, and services to open accounts or refer customer to specialists in other departmentsExcellent customer service skills that include above average verbal and written communicationRelationship building, collaboration and teamworkProblem solving skillsTeller and systems training and new account openingEqual Opportunity Employer/Veterans/Disabled