Account Manager

About the Role
Indium Software is seeking an experienced Account Manager based in Cleveland, Ohio to manage and grow a large strategic manufacturing and industrial enterprise account. This role will serve as the primary onsite point of contact, working closely with client stakeholders and Indium's offshore delivery teams.


Key Responsibilities
• Own overall relationship management for a strategic enterprise account
• Act as the primary onsite point of contact for business and IT stakeholders.
• Drive account growth through identification of new opportunities and expansion areas
• Coordinate closely with offshore delivery teams to ensure smooth execution and client satisfaction
• Manage commercial aspects including SOWs, renewals, staffing alignment, and governance cadence
• Support pre sales activities, proposals, and solution discussions in collaboration with technical teams
• Ensure strong communication between onsite and offshore teams to deliver consistently high quality outcomes


Required Experience and Qualifications
• 8 to 10 years of experience in IT services sales or account management
• Strong experience working in an onsite offshore delivery model
• Proven ability to manage enterprise accounts and senior client stakeholders
• Solid understanding of IT services, digital engineering, and technology delivery models
• Excellent communication, relationship building, and coordination skills
• Ability to operate independently while collaborating with cross functional teams


Preferred Qualifications
• Prior experience working with manufacturing or industrial clients
• Familiarity with manufacturing IT systems such as ERP, PLM, MES, supply chain, or
engineering applications
• Experience supporting digital transformation initiatives within manufacturing
environments


Location
• Cleveland, Ohio (onsite client presence required)