Field Service Technician

Field Service Technician

Level: Experienced

Job Location: Holland, MI

Position Type: Full Time

Travel %: Road Warrior (extensive national travel)

Job Summary & Responsibilities

Tiara Yachts is a premier boat manufacturing company. Throughout our storied history of hand-building boats, we have remained based in beautiful Holland, Michigan. This allows us to offer the highest level of craftsmanship, the greatest control over quality and creates a source of pride for our customers that their boat was handmade in the U.S.A. We have honored our craft throughout decades and generations, improving on design and manufacturing to the apex of refinement evident in our boats today.

This same honor and longevity show through the dedication of our employees. We have generations of families working at Tiara Yachts. We offer bonus incentive, paid holidays, paid vacation, and an attractive medical benefits package.

Position Summary

Responsible for repairing and servicing boats in the field and at production facilities.

Job Responsibilities

• Repair boats in the field or at production facilities as directed
• Act as liaison between company and dealer/customer
• Properly care for company equipment, ensuring the field service vehicle and all field service equipment is well maintained; report all deficiencies in equipment and oversee their repair as directed
• Control travel expenses
• Keep a positive and professional attitude when working under adverse and difficult situations
• Report on the cost of repairs and other projects
• Work with other staff to promote a team approach to problem solving
• Conduct training sessions with dealers' service personnel
• Operate, navigate and handle all Tiara Yachts in a safe and competent manner
• Other duties as directed by the Sr. Manager of Dealer & Service Support

Education & Job Requirements

Education and Experience:

• Must be capable of operating the field service vehicle, have a current operator's license, and travel extensively on airlines
• Must have a thorough knowledge of all phases of boat repair, including fiberglass, mechanical and electrical skills
• Must be able to communicate well in written and oral communications with customers, dealers and Tiara Yachts employees.
• Must present and conduct oneself on a professional level with a positive attitude

General Job Requirements:

• Pass a background check, drug test and physical
• Ability to work overtime as requested
• Promote a safe and clean work environment
• Willingness to work on a team or individually
• Able to follow manufacturing instructions and understand processes
• Must practice PPE (Personal Protective Equipment) policies as mandated per area (safety glasses/goggles, hearing protection, etc.)
• Must follow company safety guidelines
• Must be fluent in the English language; bilingual (Spanish) is a plus