Prosthetic Clerk

Department: Department of Veterans Affairs Prosthetic Clerk is located in the Department of Veterans Health Administration (VHA),Carl Vinson VA Medical Center, Prosthetics and Sensory Aids Service, Dublin, GA. Key Responsibilities The Incumbent provides customer service by assisting purchasing agents in processing prosthetic requests and prescriptions for items, services, and durable medical equipment from physicians, therapists, medical center personnel, patients or their representatives. The incumbent interviews veterans reporting to the service and receives phone calls from beneficiaries. In the event of an unfavorable decision, the incumbent advises the veteran of his appellate rights. Advises the patient, family member or other representative on equipment safety and maintenance to include the appropriate use of the Prosthetic Service Card (PSC) for obtaining repairs. The incumbent operates the PSAS software package to maintain a detailed and accurate accounting of all actions taken for veterans and documents showing their records of items or services provided. This includes fiscal transactions, prosthetic appliances/services, equipment repairs or recalls and all specialized benefits, i.e., clothing allowance, PSC, and auto adaptive equipment. Assists in the collection of data and preparation of reports generated by the prosthetic software package. In the performance of official duties, the incumbent has regular access to printed and electronic files containing sensitive information which must be protected. The Incumbent is responsible for protecting patient information from unauthorized release or from loss, alteration, and/or unauthorized deletion, maintaining strict confidence of any personnel issues or items identified as confidential by supervisor. Receives and distributes incoming Prosthetics U.S. Mail and Interoffice mail ensuring that all mail received is routed to designated personnel in a timely manner. (Within 2 hours of delivery by mail room.) Redirects missrouted mail; mail for Prosthetics and Sensory Aids services that should be forwarded to other services. Coordinates with mailroom personnel to resolve problems with prosthetic's mail Performs other related duties as assigned. Work Schedule: Monday-Friday, 8:00 a.m.-4:30 p.m. Position Description/PD#: Prosthetic Clerk/PD01437A Telework: Not available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not required Requirements & Education Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a bachelor's degree. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Which agency is hiring for this position? This position is with Veterans Health Administration, Department of Veterans Affairs. What is the salary for this position? The posted pay range is $40736 – $52957/yr. What is the application deadline? Applications close on 2026-11-19. Who is eligible to apply? This position is open under the 'Fed Transition' hiring path. #J-18808-Ljbffr U.S. Department of Veterans Affairs