Senior HR Coordinator

Senior HR Coordinator

Provides day-to-day HR operational and employee support across a multi-site, multi-state, fast-paced organization, partnering with HR and leadership to support employee experience and engagement, annual HR processes, employee lifecycle, and compliance.

Essential Duties and Responsibilities

Employee Relations

• Builds positive relationships with employees at all levels by providing helpful, respectful, and responsive support.
• Supports new employee onboarding, including setting up employee and job codes in HRIS, coordination of first day logistics with IT, Payroll, Training and Development, and Hiring Manager, facilitating new employee orientation, processing I-9 E-Verify, and maintaining system integrity.
• Ensuring employees have the tools, resources, and information needed for success from offer acceptance to day one, and providing ongoing support during the onboarding ramp-up period.
• Facilitates the offboarding process by preparing required documentation, providing process guidance to departing employees and managers, and maintaining exit interview records and related documentation.
• Prepares exit interview reports and maintains turnover data for review by HRBPs and leadership.
• Provides administrative support for employee relations matters, including maintaining documentation, coordinating meetings, and tracking follow-up actions.
• Escalates complex employee relations issues or legal concerns to HRBPs or leadership as appropriate.
• Supports workplace investigations by maintaining documentation, scheduling meetings, and tracking action items.
• Responds to routine employee inquiries and directs policy interpretation or complex employment-related questions to HRBPs or HR leadership.
• Coordinates workers' compensation injury reporting and claims administration activities in accordance with established procedures.
• Supports employee engagement initiatives, recognition programs, and HR communications.
• Assists employment verification requests in a timely manner in accordance with company policy.
• Maintains familiarity with company policies and HR procedures necessary to perform assigned responsibilities.
• Assists with HR compliance-related recordkeeping, audits, and documentation activities as assigned.

Performance Review

• Serves as a support resource for annual HR processes, including performance reviews, mid-year reviews calibration, employee engagement surveys, etc.
• Provides administrative support for performance review processes, including communications, tracking, documentation, and follow-up activities.
• Sends notifications, reminders, tracks compliance and ensures adherence to the program requirements.

Benefits, Leaves and Accommodations

• Provides administrative support for benefits and leave administration by assisting employees with routine questions and helping facilitate the resolution of benefits- and leave-related issues in coordination with the HR Operations team and third-party administrators.
• Provides support for employee leave of absence and accommodation processes by assisting with documentation, tracking requests, monitoring timelines, return-to-work activities, and communications with employees, managers, payroll, and external partners as needed.
• Assists HRBPs with administrative and process support for employees seeking medical, religious, or other legally protected accommodations while maintaining confidentiality and professionalism.
• Assists with leave administration activities in accordance with established policies, procedures, and guidance from HR leadership.
• Assists with the distribution of benefits and leave-related communications and materials and helps maintain accurate leave, accommodation, and benefits records and documentation.

HR Data and Recordkeeping

• Maintains HR systems, databases, files, and records to ensure accuracy, integrity, confidentiality, and compliance with company policies and legal requirements.
• Assist with maintaining and updating job descriptions, HR procedures, SOPs, reports, forms, and employee resources.
• Support HR audits, reporting, recordkeeping, and compliance-related activities to ensure accurate and current personnel information.

Miscellaneous

• Participates in HR projects, department initiatives, and process implementation activities as assigned.
• Serves as a backup for Recruiting Operations by creating requisitions, coordinating candidate communications, and scheduling interviews to support a positive candidate experience.
• Maintains regular attendance including being at work, being on time to work and working until tasks are completed.
• Other duties as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Greenpoint Core Competencies

• Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback, and changes approach or method to best fit the situation.
• Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed, and uses appropriate communication methods.
• Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.
• Initiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
• Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.
• Work Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.

Job Core Competencies

• Performance Coaching You define responsibilities and expectations, you set goals and objectives, you give performance feedback, you motivate for increased results, you recognize contributions, and you encourage training and development.
• Customer Service Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, and solicits customer feedback to improve service.
• Judgment Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions
• Planning/Organization Prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, sets goals and objectives, and works in an organized manner.
• Problem Solving -Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, and works well in group problem solving situations.

Summary of Education, Experience & Certification

Bachelor's degree in Human Resources, Social Services or related fields with a minimum of 3 years' relevant experience; or equivalent combination of education and experience. HR Generalist experience supporting aerospace, defense, engineering or manufacturing workforces is a plus. SPHR or SHRM SCP preferred.

Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes.

Required Knowledge, Skills & Abilities

• General knowledge and understanding of Wage & Hour Laws, the Fair Labor Standards Act, FMLA, WPFML, ADA, ERISA and COBRA compliance.
• Proficient with Microsoft Office 365 and Human Resource Information System (HRIS) Success Factors and ADP preferred.
• Ability to maintain a high level of professionalism and confidentiality.
• Ability to build relationships and gain trust with all levels of the organization.
• Ability to advise on policy, procedures and HR related topics.
• Sound judgment, problem-solving skills and ability to function independently
• Strong verbal, written, analytical and interpersonal skills
• Outstanding customer service skills
• Ability to organize effectively and prioritize work to meet deadlines
• Ability to ensure effective follow-up and follow-through
• Strong attention to detail and quality
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations and write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of employees, managers, vendors, and the general public.
• Ability to solve practical problems and deal with a variety of